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Collection Technology

The accounts receivable management industry relies heavily on technology to streamline processes and make operations more efficient. From complex communication technology like predictive dialers to cutting edge scoring and analytics, debt collection professionals use a host of progressive software and hardware solutions.

Integration has become very important with collection technologies. Many vendors are partnering with providers of different services so that their technology will “talk” to each other. For example, collection software providers are now sure to reach out to dialer vendors, makers of analytics suites, skip tracing providers and letter shops so that all services can be used in a single interface.


New Whitepaper Examines Mobile Strategies in a Post-FCC/TCPA World

The whitepaper, developed with DialConnection’s expertise and their incredibly popular webinar, Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection, looks at four specific best-practice strategies for mobile numbers: Line type identification; time of day for outbound attempts; attempt counters to wireless numbers; and identifying wrong parties.

Risk management flow chart on paper

Stellar Recovery Announces Cutting-Edge Risk Management And Compliance Model

John G. Schanck, Chairman of Stellar Recovery, Inc. is pleased to announce the development and implementation of a cutting-edge risk management and compliance model, new to the industry. Stellar Recovery has contracted with a Florida law firm, the Assurance Law Group, which will be dedicated exclusively to serving the legal needs of Stellar Recovery, Inc. […]

Caution Flag

Another Reason For Collectors To Be Cautious When Calling Consumer Cell Phones

Given the data that must be weighed by a creditor or debt collector in determining where a consumer resides – the area code of the number called, the zip code of the residence of record, any statements by the consumer about his or her place of residence – it is certain that the Discover Consent Order will be the start of yet another flood of consumer lawsuits against the collection industry regarding the calling of consumer cell phones.

Pony Express

3 Strategies to Overcome USPS Reform

Due to loss of revenue, the USPS has implemented reforms in an effort to combat changes. These include consolidating as many as 82 mail processing facilities, raise rates, and, perhaps most importantly, single-piece, First-Class mail is expected to be delivered in two to three days, rather than one to two days – and overnight delivery may be eliminated for a considerable portion of First-Class mail. Does that have to affect your collection floor?


RevSpring to Present on the Importance of Electronic Signatures in Accounts Receivables

RevSpring’s Michael McDonnell will moderate a panel discussion, taking place July 21 at 10 a.m. at the ACA International Conference, on the growing importance of electronic signature solutions in the accounts receivables industry. Experts participating in the one hour discussion also include Jon Balon, RevSpring’s Director of Product and Customer Innovation; Michael Klutho, a respected […]