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Collection Technology

The accounts receivable management industry relies heavily on technology to streamline processes and make operations more efficient. From complex communication technology like predictive dialers to cutting edge scoring and analytics, debt collection professionals use a host of progressive software and hardware solutions.

Integration has become very important with collection technologies. Many vendors are partnering with providers of different services so that their technology will “talk” to each other. For example, collection software providers are now sure to reach out to dialer vendors, makers of analytics suites, skip tracing providers and letter shops so that all services can be used in a single interface.


Ontario Comments on Columbia Ultimate Acquisition and the Industry Impact

Yesterday’s announcement that Ontario Systems (Ontario) had acquired Columbia Ultimate Business Systems (CUBS) was big news in the ARM industry. These two companies been competitors for years. Both have very mature products that are installed and used at major “players” in our space. Both companies have a large number of third party agency clients. However, what is interesting is that both companies had also expanded into adjacent vertical markets. insideARM contacted Ontario management to ask for further insight into the transaction and for comment on questions we believe the industry is asking.


LocateSmarter to Offer Sneak Peek of Manual Search Platform at 2016 ACA International Convention & Expo

Data company expands product suite to include both batch and manual skip tracing solutions CEDAR FALLS, IA – June 14, 2016 – After two years of offering exclusively batch skip tracing products, LocateSmarter is expanding its product suite with the addition of a manual skip tracing platform called LocateSmarter Online. Projected to be released this […]


CFPB Files Lawsuit Against Payment Processor and Executives

On Monday, the Consumer Financial Protection Bureau (CFPB) announced a lawsuit against payment processor Intercept Corporation, accusing the company of enabling their clients to withdraw millions of dollars of funds fraudulently from consumer accounts. The lawsuit also names two top Intercept executives, Bryan Smith and Craig Dresser, for allegedly ignoring “clear signs of brazen fraud” by their clients.


PDCflow Achieves PCI-DSS Level 1 Certification

OGDEN, Utah – PDCflow, a leader in account receivables payment and compliance automation, announced the completion of it’s PCI-DSS Audit for Level 1 Compliance, the most rigorous, industry-recognized payment-card security standard available globally. PCI Compliance is an ongoing process and PDCflow maintaining this level of PCI Compliance means that all businesses and healthcare facilities utilizing […]


How to Increase Productivity While Decreasing IT Costs

Does IT play an integral role in your collections operations? If not, your company’s productivity is likely to suffer. Intentional or not, the various departments within your organization may fall back on operating within functional silos.  When that happens, redundancies occur that lead to weakened productivity. IT, in particular, must act as an integrated, company-wide […]


Executive Changes: Ontario Systems Hires Two Top Healthcare Revenue Cycle Experts

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) technology and services provider, has hired two industry leaders in healthcare RCM, Shawn Yates and Mike Mullins. Continuing its growth from 2015, Ontario brings in new healthcare talent to continue building the most robust RCM team for the […]


The Senate Takes a Close Look at the TCPA

Republicans and Democrats on Capitol Hill held a passionate debate about “robocalls” on Wednesday, during a hearing about the effectiveness of the Telephone Consumer Protection Act (TCPA). We predicted that it would be “fascinating,” and it certainly turned out that way. At the Senate Commerce Committee’s “The Telephone Consumer Protection Act at 25: Effects on […]