Advertisement
The accounts receivable management industry relies heavily on technology to streamline processes and make operations more efficient. From complex communication technology like predictive dialers to cutting edge scoring and analytics, debt collection professionals use a host of progressive software and hardware solutions.
Integration has become very important with collection technologies. Many vendors are partnering with providers of different services so that their technology will “talk” to each other. For example, collection software providers are now sure to reach out to dialer vendors, makers of analytics suites, skip tracing providers and letter shops so that all services can be used in a single interface.
Net Gain Marketing, Inc. (NGM) has announced it has hired Derik Gadson to fulfill the role of the company’s Director of Technology, effective May 6, 2013. Mr. Gadson is a highly experienced software engineer and technical team lead with more than 20 years of experience in the design, development, and integration of enterprise-wide systems.
Ontario Systems and the Columbia Ultimate family of companies announced today a limited partnership to deliver accounts receivable management (ARM) and Consumer Financial Protection Bureau (CFPB) compliance solutions to their clients.
Higher contact rates – it’s the stat every collections operation strives for. More contacts means more promises. And more promises means more revenue. So it’s no surprise agencies, healthcare offices, asset purchasers, law firms, and every other collections operation under the sun are investing in technology that they hope will dial more lines and waste [...]
Ontario Systems, a leading receivables management technology and services provider, has announced the upcoming World Credit Congress & Exhibition will feature Chief Compliance Officer Rozanne Andersen, discussing consumer debt collection practices in Johannesburg, South Africa on May 15.
The Columbia Ultimate family of companies, industry leaders in providing clients with revenue maximization solutions for more than 30 years, recently named Bonnie Finley vice president of sales. In this position Finley is responsible for driving sales for each of the five Columbia Ultimate companies while working cross functionally with the senior executive team.
A court recently ruled that calls to mobile phones must be done manually and not via any system with the capacity to make automated dials. The challenge itself is quite simple: How does an organization, charged with recovering debt from consumers, make enough “manual” phone calls to a growing mobile population to reach enough consumers to actually make any money?
Marketing, customer care, and collections professionals are often challenged to derive meaning, insight, and value from the onslaught of data resulting from customer engagements, including multi-channel campaigns delivered via dialer, voice messaging, text, web, and email.
Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, has released a major upgrade to its debt collection software suite, Latitude Center™.
Ontario Systems, a leading receivables management technology and services provider, has announced its Director of Client Services, Ryan Childers, and Services Product Director, Greg Hensley, will lead presentations at the Technology Services Industry Association’s (TSIA) annual TSW Best Practices event this year, along with representatives from the world’s top tech services operations.
The New York Times ran a feature-length piece Friday on how a prominent credit scoring service is treating collection accounts. The new scoring formula benefits consumers, but it could also present ARM companies with an opportunity and another tool to use in their collection efforts.