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Collection Technology

The accounts receivable management industry relies heavily on technology to streamline processes and make operations more efficient. From complex communication technology like predictive dialers to cutting edge scoring and analytics, debt collection professionals use a host of progressive software and hardware solutions.

Integration has become very important with collection technologies. Many vendors are partnering with providers of different services so that their technology will “talk” to each other. For example, collection software providers are now sure to reach out to dialer vendors, makers of analytics suites, skip tracing providers and letter shops so that all services can be used in a single interface.


How to Increase Productivity While Decreasing IT Costs

Does IT play an integral role in your collections operations? If not, your company’s productivity is likely to suffer. Intentional or not, the various departments within your organization may fall back on operating within functional silos.  When that happens, redundancies occur that lead to weakened productivity. IT, in particular, must act as an integrated, company-wide […]


Executive Changes: Ontario Systems Hires Two Top Healthcare Revenue Cycle Experts

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) technology and services provider, has hired two industry leaders in healthcare RCM, Shawn Yates and Mike Mullins. Continuing its growth from 2015, Ontario brings in new healthcare talent to continue building the most robust RCM team for the […]


The Senate Takes a Close Look at the TCPA

Republicans and Democrats on Capitol Hill held a passionate debate about “robocalls” on Wednesday, during a hearing about the effectiveness of the Telephone Consumer Protection Act (TCPA). We predicted that it would be “fascinating,” and it certainly turned out that way. At the Senate Commerce Committee’s “The Telephone Consumer Protection Act at 25: Effects on […]

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Ontario Systems Reacts to Second Straight Inclusion Among Indiana Chamber of Commerce’s Best Places to Work in Indiana

MUNCIE, Ind. – Ontario Systems, a leading receivables management technology and services provider, has been ranked #13 on the Indiana Chamber of Commerce’s “Best Places to Work in Indiana” in the large company category. This is the second year in a row Ontario Systems has been included in The Chamber’s rankings, once again crediting its staff […]


EFC, NCHER, and SLSA Respond to FCC’s Proposal Restricting Effective Contact to Student Loan Borrowers

Washington, DC — Friday evening, the Federal Communications Commission (FCC) released a Notice of Proposed Rulemaking (NPRM) to implement a provision in the Bipartisan Budget Act of 2015, signed into law by President Obama in November, amending the Telephone Consumer Protection Act (TCPA). While the legislation applies to calls “solely to collect a debt owed to or guaranteed by the United […]


LiveVox Offers a Sneak Peek of its Big Data-Driven Business Intelligence & Analytics Suite at CRS 2016

Ø  LiveVox will host a ‘Compliance and Analytics (C&A) Learning Hub’ at CRS 2016 to provide business leaders with a unique opportunity to learn about two significant macro trends re-defining the industry – compliance and business intelligence & analytics Ø  Staffed with experts in their fields, the C & A Learning Hub is available to […]