Yesterday insideARM reported on an Eleventh Circuit Court of Appeals Decision confirming the validity of prior express consent in a TCPA case. This case and another one today in this article should be read together for an excellent discussion on the issue of “prior express consent.”
How much would it help you to be able to identify the characteristics of consumers most likely to make payments? Or to analyze your compliance efforts and areas of risk? Would you like to improve profitability across account lifecycles? Do you need help to make better business decisions and improve business results? Analytics is your […]
In today’s environment, leveraging all available technology systems is critical to improving the consumer experience. Inbound interactive voice response (IVR) systems offer a payment channel to better meet consumer needs and expectations.
Consumers will continue to choose the channels they prefer for receiving communication. By providing them with features like eSignature capability, you improve the likelihood of building a sustainable relationship, resulting in greater efficiency and more successful accounts receivable outcomes.
The whitepaper, developed with DialConnection’s expertise and their incredibly popular webinar, Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection, looks at four specific best-practice strategies for mobile numbers: Line type identification; time of day for outbound attempts; attempt counters to wireless numbers; and identifying wrong parties.
John G. Schanck, Chairman of Stellar Recovery, Inc. is pleased to announce the development and implementation of a cutting-edge risk management and compliance model, new to the industry. Stellar Recovery has contracted with a Florida law firm, the Assurance Law Group, which will be dedicated exclusively to serving the legal needs of Stellar Recovery, Inc. […]
Given the data that must be weighed by a creditor or debt collector in determining where a consumer resides – the area code of the number called, the zip code of the residence of record, any statements by the consumer about his or her place of residence – it is certain that the Discover Consent Order will be the start of yet another flood of consumer lawsuits against the collection industry regarding the calling of consumer cell phones.
Due to loss of revenue, the USPS has implemented reforms in an effort to combat changes. These include consolidating as many as 82 mail processing facilities, raise rates, and, perhaps most importantly, single-piece, First-Class mail is expected to be delivered in two to three days, rather than one to two days – and overnight delivery may be eliminated for a considerable portion of First-Class mail. Does that have to affect your collection floor?
RevSpring’s Michael McDonnell will moderate a panel discussion, taking place July 21 at 10 a.m. at the ACA International Conference, on the growing importance of electronic signature solutions in the accounts receivables industry. Experts participating in the one hour discussion also include Jon Balon, RevSpring’s Director of Product and Customer Innovation; Michael Klutho, a respected […]
On July 14, 2015 the PACE filed a Petition in the U.S. Court of Appeals for the Seventh Circuit in the matter of Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, Declaratory Ruling and Order.