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Collection Technology

The accounts receivable management industry relies heavily on technology to streamline processes and make operations more efficient. From complex communication technology like predictive dialers to cutting edge scoring and analytics, debt collection professionals use a host of progressive software and hardware solutions.

Integration has become very important with collection technologies. Many vendors are partnering with providers of different services so that their technology will “talk” to each other. For example, collection software providers are now sure to reach out to dialer vendors, makers of analytics suites, skip tracing providers and letter shops so that all services can be used in a single interface.

data security lock

Columbia Ultimate Expands Ajility Compliance with ARM Industry’s Data Security Gold Standard

VANCOUVER, Wash. — Columbia Ultimate, a collections industry leader at the forefront of technology and integrated solutions, announces the selection of TECH LOCK to rigorously review and certify its solutions for industry data security compliance. Ajility is the first solution to receive TECH LOCK® Certified. Ajility was prioritized in order to meet FISMA compliance in the student […]


Executive Change: Carl E. Harkleroad Joins the Columbia Ultimate Family of Companies as Chief Innovation Officer

VANCOUVER, Wash. – Columbia Ultimate, a collections industry leader at the forefront of technology and integrated solutions,  is pleased to welcome Carl E. Harkleroad to the Family as chief innovation officer as part of the company’s move to support clients and extend service throughout the ARM industry. Harkleroad joins Columbia Ultimate with more than 30 years […]


PDCflow Announces Free e-SignatureFlow Service for Payment Authorizations

Matthew Snedden, COO of PDCflow, an industry leader in payment processing technologies, announced today their innovative e-SignatureFlow service is free in conjunction with PaymentFlow Services. PDCflow’s e-signature solution has been an industry disrupter, helping agencies stay compliant with Regulation E and NACHA regulations and reducing chargebacks. The ultimate goal of offering e-SignatureFlow free is to […]


Two Ground-Breaking Compliance Innovations Launched by JJL Process

February 4, 2016 – JJL Process, a technology compliance leader in the process serving industry, is pleased to announce that two ground-breaking compliance initiatives have been launched.  The two compliance innovations are TrueServe process server certification and the “Secret Servee” program.   TrueServe annual certification of process servers in the field is an 8-hour education multi-section […]


LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was honored with the 2016 CUSTOMER Product of the Year Award for its industry leading TCPA-focused dialing systems, The Four Clouds. LiveVox’s Four Clouds is an array of risk mitigation dialing systems that provide the flexibility and […]


LocateSmarter Adds New VoIP Identification Product

CEDAR FALLS, Iowa – LocateSmarter, a company focused on providing data for accounts receivable and collection purposes, announced the addition of a VoIP identification product aimed at reducing regulatory risk for their customers. VoIP, short for Voice over Internet Protocols, is beginning to appear more frequently as a substitute for traditional telephone communication. According to Statista, […]


Confusion After Clarity: The CFPB’s November Bulletin on Consumer Authorizations for Preauthorized Electronic Fund Transfers

Bulletins from the CFPB often function as rule-making, even though bulletins aren’t technically the way the CFPB conducts rule-making. Both bulletins and consent orders, though, should be viewed by all in the industry as the “writing on the wall,” so to speak. They show the agency’s current line of thinking, and give those companies in the debt industry a map of compliance.


Technology, Automation and the Coming of Age – Can the CFPB and the Credit and Financial Services Sectors Partner?

The CFPB has been highly emphatic in requiring both the financial services and the debt collection industry to increase compliance by establishing and maintaining systems and procedures to ensure consumer data privacy in all transactions. All of which have utilized “automated” systems that have proven to be effective and efficient in the credit ecosystem. Millions have been spent by the industry to meet these demands in the past 5-7 years. The National Creditors Bar Association (NARCA) members report a 300%+ increase in compliance costs from 2011-2014.

next step over a wall

FCC Responds In Consolidated Appeal From Its July 2015 Omnibus Ruling

On Friday, the FCC filed its response to the arguments of the joint Petitioners in the consolidated appeal from its July 10, 2015 Omnibus Ruling. The Commission’s brief addresses the scope of its statutory authority, the definition of an “ATDS”, the meaning of “called party” and the potential liability for calls to recycled numbers, the ability to revoke consent, healthcare-related calls and the emergency purpose exception, and First Amendment challenges to the Commission’s interpretations of the statute.