Register for this complimentary webinar to learn how experts from top collections agencies around the United States are using speech analytics to enforce compliance and support other initiatives in the call center.
Many don’t realize that the fractured nature of the student loan market presents challenges for even seasoned ARM industry vets that many are, at least as of yet, unprepared to handle.
TECH LOCK President and CEO Todd Langusch, along with TECH LOCK Chief Security Officer Mike Wright announced that TECH LOCK’s corporate headquarters has moved to a Historically Underutilized Business Zone (HUBZone) in Troy, MI. TECH LOCK is also expanding its audit services to include new industry certifications, to be announced next month.
A judge in the US District Court for the Eastern District of New York this week sided with a debt collection agency in dismissing a case, with prejudice, that alleged violations of the FDCPA in collection letter language. The judge offered interesting commentary on the “least sophisticated consumer” standard in her opinion.
The social media revolution has given consumers a powerful voice in dealing with companies. And we’ve seen the same trend recently across the debt collection industry where the customer’s voice is now being heard, loud and clear.
MyGovWatch.com, a website that tracks government and student loan collection services purchasing nationally, announced today that it has launched a revamped version of its Vendor Center, a feature that lets users look up price quotes, documents, and other activities of competitors.
TECH LOCK, Inc. announces that The Affiliated Group, Inc. (TAG), an industry-leading accounts receivable management company, has successfully met the stringent standards of an onsite PCI DSS audit conducted by a PCI Qualified Security Assessor (QSA).
FBCS understands the importance of staying compliant in an increasingly complex regulatory environment, and continues its dedication there in with its renewal of PCI-DSS Certification.
Mobile computing has not only arrived, but in just a few short years has now matured to the point that tablet and smartphone sales are beginning to outpace PC’s and laptops. Yet, many collection software vendors have not kept up with the pace of these advances.
TECH LOCK, Inc. announces Tennessee-based collection company Automated Collection Services, Inc. (ACSI) has achieved the industry gold standard for ensuring federal and state security compliance with its TECH LOCK® Certified audit.