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Mail Services

Debt collection calls certainly get most of the attention, but the traditional collection letter is still an integral part of the ARM process. Millions upon millions are mailed each year, some required by law. Mail services – or letter shops – help collection agencies manage, produce, and send collection – or dunning – letters. Many have automated data exchanges that integrate with collection software.


RevSpring’s October Webinar to Address the Importance of Designing Effective Documents to Reach Customers

On October 22 at 2 p.m. EDT, RevSpring will host its next webinar, “Designing Effective Documents.” Design elements must clearly express your brand while leading the customer to take action. In a well-defined communications strategy, your documents should generate response. You must identify the communication channels that best reach potential customers, while incorporating design best practices that create impact and lead to success.

Envelope on Fire

Is Your Envelope “Benign” Under The FDCPA?

There has been a lot of litigation relating to envelopes recently, but section 1692f(8) of the FDCPA, which regulates collection envelopes, is not new. It has been a source of frustration for collectors for decades. Fortunately, some courts have recognized that a strict application of section 1692f(8) may lead to absurd results, and have held that “benign language” on an envelope does not violate the FDCPA. Unfortunately, the word “benign” can be VERY slippery.