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Mail Services

Debt collection calls certainly get most of the attention, but the traditional collection letter is still an integral part of the ARM process. Millions upon millions are mailed each year, some required by law. Mail services – or letter shops – help collection agencies manage, produce, and send collection – or dunning – letters. Many have automated data exchanges that integrate with collection software.

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SoftVu to Launch Compliant Email Marketing and Text Messaging System at the Debt Buyers Conference in Las Vegas

Come see how we turned Marketing Automation into Collection Automation Overland Park, KS  – SoftVu, the leading provider of marketing CRM and email marketing automation solutions will introduce their email automation and text messaging platform designed for the accounts receivable management industry at the upcoming Debt Buyers Association Meeting in Las Vegas, NV.  Serving the […]

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Missouri Federal Court Says ‘Benign’ Language on Envelope Does Not Violate FDCPA

The United States District Court for the Western District of Missouri recently granted a debt collector’s motion for judgment on the pleadings, holding an internal account number displayed on the envelope of a demand letter did not violate the Fair Debt Collection Practices Act (FDCPA) because it did not reveal the plaintiff was a debtor.

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RevSpring’s October Webinar to Address the Importance of Designing Effective Documents to Reach Customers

On October 22 at 2 p.m. EDT, RevSpring will host its next webinar, “Designing Effective Documents.” Design elements must clearly express your brand while leading the customer to take action. In a well-defined communications strategy, your documents should generate response. You must identify the communication channels that best reach potential customers, while incorporating design best practices that create impact and lead to success.

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Is Your Envelope “Benign” Under The FDCPA?

There has been a lot of litigation relating to envelopes recently, but section 1692f(8) of the FDCPA, which regulates collection envelopes, is not new. It has been a source of frustration for collectors for decades. Fortunately, some courts have recognized that a strict application of section 1692f(8) may lead to absurd results, and have held that “benign language” on an envelope does not violate the FDCPA. Unfortunately, the word “benign” can be VERY slippery.