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Dialers

A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.

call-center-reps

LiveVox and EOS NCN Discuss Emerging Agency Practices That Leverage New Canadian Contact Center Capabilities

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will host an operations expert from EOS NCN to discuss emerging practices that take advantage of new technical capabilities.  Al Weaver, Vice President of Operations for EOS NCN, will share his view of optimizing the mix of people, processes and […]

Rotary Phone

“Human Intervention” by Strip Club is Sufficient to Defeat a TCPA Claim

In a decision issued on August 19, 2015, Magistrate Judge Howard R. Lloyd of the U.S. District Court for the Northern District of California ruled that “human intervention” defeated a claim that a strip club contacted a consumer using an ATDS in violation of the TCPA. This may be the first time in the history of this publication that we have highlighted a case involving a strip club. However, regardless of the type of business, the case is relevant to the industry.

Fire

New Whitepaper Examines Mobile Strategies in a Post-FCC/TCPA World

The whitepaper, developed with DialConnection’s expertise and their incredibly popular webinar, Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection, looks at four specific best-practice strategies for mobile numbers: Line type identification; time of day for outbound attempts; attempt counters to wireless numbers; and identifying wrong parties.

Caution Flag

Another Reason For Collectors To Be Cautious When Calling Consumer Cell Phones

Given the data that must be weighed by a creditor or debt collector in determining where a consumer resides – the area code of the number called, the zip code of the residence of record, any statements by the consumer about his or her place of residence – it is certain that the Discover Consent Order will be the start of yet another flood of consumer lawsuits against the collection industry regarding the calling of consumer cell phones.

FCC

6/18/2015: FCC’s Post-TCPA Decision Press Release

WASHINGTON, June 18, 2015 – The Federal Communications Commission today adopted a  proposal to protect consumers against unwanted robocalls and spam texts. In a package of  declaratory rulings, the Commission affirmed consumers’ rights to control the calls they receive.  As part of this package, the Commission also made clear that telephone companies face no legal […]