WASHINGTON, June 18, 2015 – The Federal Communications Commission today adopted a proposal to protect consumers against unwanted robocalls and spam texts. In a package of declaratory rulings, the Commission affirmed consumers’ rights to control the calls they receive. As part of this package, the Commission also made clear that telephone companies face no legal […]
We wanted to provide this reminder to anyone interested in the outcome of the Federal Communications Commission (FCC) meeting, which will cover the proposed Telephone Consumer Protection Act (TCPA) Declaratory Ruling and Order. The open Commission meeting takes place tomorrow, Thursday June 18, from 10:30-12:30 EDT. The event may be watched live online as well.
Healthcare Revenue Cycle (RC) operations experts discuss adoption strategies to rising Days Sales Outstanding (DSO) and other ACA-related challenges Hear specific examples of patient contact and operations strategies used to help avoid onboarding additional staff to meet expanding patient engagement requirements Webinar takes place Thursday, June 18, 2015 at 2:00pm CT and is available to HFMA members and […]
FCC Chairman Tom Wheeler’s TCPA “Fact Sheet” on forthcoming declaratory rulings issues should scare the heck out of any business using any telephone to reach potential, current or former customers. I believe the rulings will have a substantial impact on customer operations in the financial services industry.
MUNCIE, Ind. – Ontario Systems, a leading accounts receivable technology and services provider, opened registration today for PowerUp 2015, its annual customer conference and receivables education event, with details available at powerup.ontariosystems.com. Designed to further discussion around, and discover solutions to, the ARM and healthcare receivables industries’ most pressing challenges, this year’s conference will feature presentations […]
With identity theft and consumer fraud rising, and more frequent and sizable data breaches in the news, consumers need more protection than ever.
A lawsuit filed late last month by the Consumer Financial Protection Bureau (CFPB) accuses a network of companies of engaging in sham collection operations targeting “phantom” debts. But the action also names a number of legitimate payment processors and a voice broadcasting service as defendants for “enabling” the debt collectors in their scheme.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.
DAKCS Software Systems (DAKCS), a provider of innovative cloud and on premise software solutions for the accounts receivable and collection management industry, has released a major upgrade to its contact optimization service, QwikDial.
A federal district judge in California last week granted summary judgment to the defendant in a TCPA case that hinged on whether the company was using an “automatic telephone dialing system” (ATDS) under the statute. While not an ARM industry case, the ruling explores present vs. potential capacity in an ATDS.