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A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.


LiveVox Discusses How Technology is Simplifying Compliance and Performance Approaches to Vendor Management at DCS 2016

SAN FRANCISCO, Calif. – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announ­­­­­­ced that it will join industry experts to discuss the impacts of technology on vendor management at DCS 2016 in Tucson, AZ. On the panel, Dusty Whitesell, Chief Evangelist states, “The past few years have seen the creditor/issuer relationship focus […]


Stellar Recovery Secures Milestone Victory in TCPA Case

JACKSONVILLE, Fla. — Stellar Recovery secured an important court victory this month which significantly reduces the legal risk associated with the use of telephone dialing technologies to contact consumers. As those in the collection industry are well aware, the Telephone Consumer Protection Act (“TCPA”) prohibits the use of automatic telephone dialing systems (“ATDS”) when calling cellular telephones. Just what […]


FCC Releases Rules Limiting Federal Government Debt Collection Calls

Yesterday the FCC released its Final Rules to implement an amendment passed by Congress in the Bipartisan Budget Act of 2015. Published two weeks after the CFPB published its Outline of Proposed Rules governing debt collection, we now see the possibility that rules on calls to collect government debt could be more restrictive than calls to collect other types of debt.


Did the FCC Even Consider the Thousands of Responses to its Rulemaking Proposal?

Last Friday, Tom Wheeler, Chairman of The Federal Communications Commission (FCC) published a blog entitled “Cutting off Robocalls.” The portion of the piece that has received the most media attention was this: “In regard to the Commission’s expectations that carriers respond to consumers’ blocking requests, I have sent letters to the CEOs of major wireless and […]


Minnesota’s Automatic Dialing Statute: You May be Liable for Calling a Wrong Number in Minnesota

All debt collectors and others who call Minnesota telephone lines using a prerecorded or synthesized voice message with an auto dialer should know about the Minnesota Automatic Dialing-Announcing Devices statute, Minn. Stat. § 325E.26, et seq. (“ADAD Act”). In short, the Minnesota statute provides that if you call a Minnesota telephone line – residential or […]


TCPA Defendant Can’t Compel Arbitration Based on Provision in “Terms of Use” Published on Website

Yesterday, a California federal judge ruled that Dick’s Sporting Goods Inc. (DSG) can’t compel arbitration of a consumer’s proposed class action alleging violations of the Telephone Consumer Protection Act (TCPA) because the consumer wasn’t aware of an arbitration provision published in the DSG’s website’s “Terms of Use.”