Register for this complimentary webinar to learn how experts from top collections agencies around the United States are using speech analytics to enforce compliance and support other initiatives in the call center.
Many don’t realize that the fractured nature of the student loan market presents challenges for even seasoned ARM industry vets that many are, at least as of yet, unprepared to handle.
The Consumer Relations Consortium (CRC) last Thursday submitted comments on the CFPB’s Advance Notice of Proposed Rulemaking (ANPR) for debt collection. The CRC provided a response to nearly all of the 162 questions (plus sub-questions) posed by the Bureau. In a few cases, response was left to other industry associations that are closer to those particular topics.
On Friday, Feb. 21, 2014, the Federal Communications Commission posted a public notice requesting comments regarding ACA’s petition requesting clarification and revisions to rules governing the TCPA.
As the credit and collection industry’s leading advocate, ACA International held an online seminar to inform staff in state AG offices about the TCPA petition ACA recently filed with the FCC in search of clarity on behalf of association members.
A federal judge last week denied granting an amended motion for preliminary approval of a class action settlement in a TCPA case, without prejudice, on numerous grounds. Most specifically, the judge was concerned that the class included members that had accounts and did not have accounts with the defendant and how that played into consent under the TCPA.
insideARM is offering readers a chance to participate in an ARM industry survey to better understand how collections organizations are using contact center technology. Specifically, we are trying to gauge the popularity of predictive dialers served from the cloud.
It’s no secret that many organizations are shifting away from expensive, outdated on premise deployments to cloud and hybrid solutions. With this movement to the cloud comes numerous vendors offering to improve agent productivity, lower costs and provide the biggest collections lift.
A U.S. District Court last week dismissed a class action suit claiming violations of the TCPA for a single informational text message sent to a cell phone. While the case did not involve debt collection matters, the judge used previous ARM cases in his reasoning and focused on what constitutes “prior express consent” under the TCPA for both calls and text messaging.
LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced the launch of its Agent Certification Experience (ACE) program, a self-navigated program providing contact center agents with comprehensive training and best practices for the LiveVox platform