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Dialers

A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.

Fire

New Whitepaper Examines Mobile Strategies in a Post-FCC/TCPA World

The whitepaper, developed with DialConnection’s expertise and their incredibly popular webinar, Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection, looks at four specific best-practice strategies for mobile numbers: Line type identification; time of day for outbound attempts; attempt counters to wireless numbers; and identifying wrong parties.

Caution Flag

Another Reason For Collectors To Be Cautious When Calling Consumer Cell Phones

Given the data that must be weighed by a creditor or debt collector in determining where a consumer resides – the area code of the number called, the zip code of the residence of record, any statements by the consumer about his or her place of residence – it is certain that the Discover Consent Order will be the start of yet another flood of consumer lawsuits against the collection industry regarding the calling of consumer cell phones.

FCC

6/18/2015: FCC’s Post-TCPA Decision Press Release

WASHINGTON, June 18, 2015 – The Federal Communications Commission today adopted a  proposal to protect consumers against unwanted robocalls and spam texts. In a package of  declaratory rulings, the Commission affirmed consumers’ rights to control the calls they receive.  As part of this package, the Commission also made clear that telephone companies face no legal […]

MedicalBills

LiveVox and Adreima Discuss Patient Contact Strategies to Service High Days Sales Outstanding

Healthcare Revenue Cycle (RC) operations experts discuss adoption strategies to rising Days Sales Outstanding (DSO) and other ACA-related challenges Hear specific examples of patient contact and operations strategies used to help avoid onboarding additional staff to meet expanding patient engagement requirements Webinar takes place Thursday, June 18, 2015 at 2:00pm CT and is available to HFMA members and […]

Ontario-Power-Up-2014

Ontario Systems Opens Registration for PowerUp 2015, in Indianapolis October 7-9

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable technology and services provider, opened registration today for PowerUp 2015, its annual customer conference and receivables education event, with details available at powerup.ontariosystems.com. Designed to further discussion around, and discover solutions to, the ARM and healthcare receivables industries’ most pressing challenges, this year’s conference will feature presentations […]