LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that John McNamara, CMO, will be joining telecom legal and operations experts as they discuss the prominent TCPA and CFPB developments that are impacting contact center leaders at Telecom Risk Management Association (TRMA) 2014 Spring Conference in Hollywood, FL.
Earlier this week insideARM CEO and publisher Stephanie Eidelman moderated a panel discussion at SourceMedia’s National Collections & Operational Risk conference in Miami.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it has received a majority investment by Golden Gate Capital, a private equity investment firm with over $12 billion in committed capital specializing in high-growth, platform-based companies.
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, and LiveVox, a leading provider of cloud contact center solutions for business process outsourcers, today announced a strategic alliance to deploy, market, and sell a comprehensive portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver industry-leading SaaS and PaaS solutions.
LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced today that Chief Marketing Officer, John McNamara, will be joining legal experts on a panel discussing the latest developments in TCPA class action lawsuits and practical responses businesses can implement now at the 18th Annual National Collections and Operational Risk Conference (NCOR) taking place this month in Miami Beach, FL.
In an era of heightened regulatory scrutiny of collection practices, implementing effective process controls, training and staff monitoring are more critical than ever.
There are lots of things to consider when we talk about compliance costs for outbound collections communications. Maintaining compliance can be a very complex and time consuming challenge.
Ensuring total compliance with the TCPA as well as state and local rules for telephone numbers, work numbers and cell phone numbers must be managed with technology to ensure collectors cannot violate the policies set forth by the agency or law firm.
For collection pros, a dialer in 2014 is like a TV in at least one way: It’s surprising if you don’t have one. That’s why sometimes it is important to remind ourselves of why, specifically, they exist to begin with.
On March 10, 2014, ACA International filed comments to the Federal Communications Commission in support of United Healthcare Services Inc.’s (UHC) Petition for Expedited Declaratory Ruling.