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Data Security

With identity theft a widespread issue in the financial services industry, banks and ARM companies are under increased pressure to ensure consumers’ sensitive identification, contact, and financial information is kept safe. In fact, a number of recent state and federal laws and regulations codify certain requirements for handling financial data.

Firms in the ARM industry must adhere to a host of standards, including the Payment Card Industry Data Security Standard (PCI DSS), the financial privacy and safeguards rules in the Gramm–Leach–Bliley Act (GLBA), the FTC’s Red Flags Rule for identity theft, information security standard ISO 27002, HIPAA and the HITECH Act for the healthcare sector, and the Federal Information Security Management Act of 2002 (FISMA) for those collecting on government contracts. Auditing standard SAS 70 is also required for many in the financial services industry that use outside vendors such as debt collection agencies.


FBCS Completes Renewal of SSAE-16, PCI-DSS, and ISO 27001-27002 Certifications

HATBORO, Pa. – FBCS, Inc., a leading nationally licensed collection agency has joined a distinguished group of companies to receive the industry’s most widely recognized security certifications. During the most recent technology and security audits, FBCS earned their PCI-DSS certification as well as their SSAE16 and ISO 27001 & 27002. These prestigious certifications are the globally […]

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Neustar Announces Intention to Separate into Two Independent Publicly Traded Companies

Last week Neustar, Inc. (NYSE:NSR) announced that it will separate into two independent and publicly traded companies. One company will consist of the majority of Neustar’s Information Services, while the other will focus on providing Order Management & Numbering Services, including NPAC (Number Portability Administration Center).  Lisa Hook, currently President and Chief Executive Officer of […]


Account Control Technology Foundation Announces Winners of $50,000 in College Scholarships

Brings Total to $200,000 in College Scholarships Provided by the Foundation Since 2013 WOODLAND HILLS, Calif. – Account Control Technology Foundation (herein ACT Foundation), is pleased to announce the 50 winners of its annual $1,000 college scholarships. The 2016 winners’ lists for the ACT Foundation’s two programs can be accessed on its website at: […]


Kinum, Inc. Completes SSAE 16 SOC 1 Type 2 Examination

Kinum, Inc., a leader in accounts receivable recovery services, has successfully completed a SSAE 16 SOC 1 Type 2 audit compliance examination. Virginia Beach, VA: June 16, 2016: Kinum recently underwent an independent examination and the subsequent reporting document was completed by Ascend Audit & Advisory, an independent third-party CPA audit firm. Dan Geiger, Partner […]


PDCflow Achieves PCI-DSS Level 1 Certification

OGDEN, Utah – PDCflow, a leader in account receivables payment and compliance automation, announced the completion of it’s PCI-DSS Audit for Level 1 Compliance, the most rigorous, industry-recognized payment-card security standard available globally. PCI Compliance is an ongoing process and PDCflow maintaining this level of PCI Compliance means that all businesses and healthcare facilities utilizing […]


How to Increase Productivity While Decreasing IT Costs

Does IT play an integral role in your collections operations? If not, your company’s productivity is likely to suffer. Intentional or not, the various departments within your organization may fall back on operating within functional silos.  When that happens, redundancies occur that lead to weakened productivity. IT, in particular, must act as an integrated, company-wide […]

LiveVox Discusses the Future of Consumer Contact Technology at iA’s 2016 Large Market Participant Summit

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that LiveVox CEO, Louis Summe, has been invited to join a panel to discuss what macro trends will alter the financial services segment at this week’s Large Market Participant Summit presented by insideARM in Washington D.C. On the session, LiveVox Chief […]


RevSpring Renews Critical Security Requirements, Complies with PCI DSS

WIXOM, Mich. – RevSpring has once again demonstrated its leadership role in security, compliance, and ethics with the renewal of key security requirements for PCI DSS v3.1. To comply with the latest version of PCI DSS, RevSpring performed upgrades to its governing policies and processing operations. “Adhering to the highest levels of security and compliance […]