Since 1977 John Schanck, Chairman of Stellar Recovery, has been in the debt recovery business and has seen just about every technological advance in the industry. From automated collection systems to auto-dialers to emailing, the application of technology has proliferated through the $14 billion a year industry. But it was only after reading an article about “big data” […]
AUGUSTA Ga. – Contract Callers Inc. (CCI), a leading provider of debt collection and call center services in the utility, telecom, financial services, and government sectors, has deployed Interaction Collector (formerly the Latitude software suite) from Interactive Intelligence. Interaction Collector provides comprehensive payment processing, credit reporting, dispute resolution, workflow and client reporting tools. “Interaction Collector’s […]
Purchasing your accounts receivable management and debt collection software for your company is by far the most important decision you can make. After all, not only is this decision a critical part of your business plan, it will be a major part of your financial budget with the cost on system training, user licenses, monthly […]
Ontario Systems, a leading accounts receivable technology and services provider, announced it has introduced new patent-pending Collection Restriction functionality to its Artiva RM™ software, aimed at assisting compliance officers, managers and administrators who handle a complex hierarchy of federal/CFPB, State/Province, local and client restrictions. The enhancements will come packaged with the Artiva RM software’s most-updated […]
CEDAR FALLS, IA – Today, data company LocateSmarter announced the launch of Movali 2.0, a phone append product. Movali 2.0 allows customers to create custom phone append products in real-time by choosing from a list of available data sources. The customer is provided with metrics on each data source’s hit rate, phone type, priority score and processing […]
SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will host an operations expert from EOS NCN to discuss emerging practices that take advantage of new technical capabilities. Al Weaver, Vice President of Operations for EOS NCN, will share his view of optimizing the mix of people, processes and […]
Yesterday insideARM reported on an Eleventh Circuit Court of Appeals Decision confirming the validity of prior express consent in a TCPA case. This case and another one today in this article should be read together for an excellent discussion on the issue of “prior express consent.”
How much would it help you to be able to identify the characteristics of consumers most likely to make payments? Or to analyze your compliance efforts and areas of risk? Would you like to improve profitability across account lifecycles? Do you need help to make better business decisions and improve business results? Analytics is your […]
In today’s environment, leveraging all available technology systems is critical to improving the consumer experience. Inbound interactive voice response (IVR) systems offer a payment channel to better meet consumer needs and expectations.
Consumers will continue to choose the channels they prefer for receiving communication. By providing them with features like eSignature capability, you improve the likelihood of building a sustainable relationship, resulting in greater efficiency and more successful accounts receivable outcomes.