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Collection Technology

The accounts receivable management industry relies heavily on technology to streamline processes and make operations more efficient. From complex communication technology like predictive dialers to cutting edge scoring and analytics, debt collection professionals use a host of progressive software and hardware solutions.

Integration has become very important with collection technologies. Many vendors are partnering with providers of different services so that their technology will “talk” to each other. For example, collection software providers are now sure to reach out to dialer vendors, makers of analytics suites, skip tracing providers and letter shops so that all services can be used in a single interface.

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BillingTree Announces New Payment & Technology Spotlight Series – Technology and Innovation for the Digital Age

A new series of interactive events titled “Payment & Technology Spotlight Series – Technology and Innovation for the Digital Age,” sponsored by BillingTree, was announced today.  The series, including monthly webinars, conferences and speaking engagements, allows participants to learn from actual experiences by those who have successfully implemented specific payment and collection technologies or innovations, […]

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CSS IMPACT! Announces Compliance Suite 2014 Webinar Series

Join CSS IMPACT! HD 2.0 Compliance Suite Webinars, showcasing the latest new technologies for compliance. Wondering what industry leaders are doing to prevent breaches in compliance? New Agency Technologies Preventing Compliance Exceptions as they happen Adopting Compliance Management Tools as Backup Leveraging CSS’s Compliance on Demand Patented Technology, CSS IMPACT! 2.0 offers the industry’s first […]

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Join LiveVox Counsel and Audit Experts for TCPA/CFPB Chat

LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced that its In-House Counsel, Mark Mallah, will join audit consultants to discuss the top questions asked and strategies created by today’s ARM contact center leaders in response to TCPA and CFPB pressures. The webinar takes place Wednesday, September 17th at 2:30pm EDT/ 11:30 am PDT.

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TCN Releases Updated Version of Cloud-Based Call Center Technology Platform

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to detailed reporting capabilities.

Recording Phone Calls

California Call Recording Law Loses its Teeth; Collectors to Benefit

Many debt collection companies record calls to ensure quality and compliance in their operations. This practice has proven a double-edged sword, as it makes agencies possibly vulnerable to liability under state statutes regulating call recording. California’s call recording statute may be the most draconian of all, but that might be changing after a recent ruling.

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LiveVox Receives the 2014 Communications Solutions Product of the Year Award for Its Leading Compliance Tools

LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced that TMC, a global community of communication technology leaders, awarded LiveVox with the 2014 Communications Solutions Product of the Year Award for providing comprehensive cloud-enabled compliance capabilities.

Speech Analytics

Whitepaper Examines How Agencies Can Harness Speech Analytics to Their Advantage

Conversations with consumers can be fraught with compliance trip-wires for collectors. From remembering all the disclosures necessary — mini-Miranda, recording disclosures (if necessary) — to maintaining one’s cool in sometimes fraught conversations, there are myriad opportunities for something to go wrong. When handled unsuccessfully, they can negatively impact the bottom line, as well as increase risk […]