The results of an ARM operational survey conducted by insideARM revealed a collection industry with major operational and strategic differences based on size. While the vast majority of collection agencies made use of some similar technologies (taking check payments by phone, for example) and had concerns about certain external forces that have recently emerged (CFPB regulation), when we broke the results out by company size, some real differences began to show.
IAT recently published the white paper “What is True Predictive Dialing?” to inform collection agencies regarding variations in technologies and the potential benefits and challenges of their dialer selection.
Array Services Group (Array) and its three innovative business units, CareCall, ProSource and J.C. Christiansen & Associates, are excited to announce the launch of an enhanced, user friendly website along with a dynamic new social media presence on LinkedIn, Facebook, Twitter, and Google+.
KirkpatrickPrice, a licensed CPA firm employing security specialists to conduct internal control audits, announces the addition of Jessie Skibbe as Director of Compliance Services.
Ontario Systems, a leading receivables management technology and services provider, has announced C-suite representatives from three of its top healthcare clients — GRANT & WEBER, Array Services Group, and State Collection Service — will participate in a panel discussion at HFMA ANI next week, discussing optimal attributes and expectations for collection agency partnerships.
As a company whose roots lie in data collection, we understand the role quality information plays in an organization’s ability to make critical decisions. Given the current regulatory environment, there’s one question we’re continually asking ourselves as a service provider to the financial services industry: How can our clients leverage our data to protect their brands?
BillingTree®, one of the nation’s leading on-demand payment processors, today announced web services integration plans with InterProse, a leading provider of cloud computing products and solutions for accounts receivable and debt collection.
Industry veteran Rakesh Kumar, a pioneer in global business process outsourcing (BPO) who most recently filled the role of Executive Vice President and Chief Operations Officer at iQor, has announced the formation of StrataEdge Pvt. Ltd.
If a theme emerged at Thursday’s joint FTC/CFPB roundtable on data used in the debt collection process, it was the need for a uniform set of standards in the flow of account data from creditors to collection agencies and debt buyers.
The all-day session, which featured a series of presentations and roundtable panels, brought together representatives from the ARM industry, consumer advocacy groups, original creditors, regulatory groups, and the judicial system
ACA International, the association of credit and collection professionals, is seeking immediate assistance in compiling important data to help ACA advocate for reforms of the Telephone Consumers Protection Act (TCPA) in Washington, D.C. This issue has been identified as one of the highest priority concerns of ACA membership.