Since July 2013, the CFPB has been the main federal agency tasked with accepting, compiling, and resolving consumer complaints about debt collection. But the FTC still collects those complaints through a variety of other sources. According to FTC data on consumer complaints, the share of debt collection complaints originating in a particular smartphone app has risen dramatically.
Payment Savvy, a top merchant provider for accounts receivable, collection agency credit card processing, and a host of other services, has just announced that they are now offering redundant payment processing to businesses in the account receivables and financial industries.
Being an analytical company we have long obsessed about gathering and utilizing data from collection agencies to drive improved performance, as the focus of the industry has shifted towards regulatory adherence we now see that this same data is helping to improve performance.
Register for this complimentary webinar to learn how experts from top collections agencies around the United States are using speech analytics to enforce compliance and support other initiatives in the call center.
Many don’t realize that the fractured nature of the student loan market presents challenges for even seasoned ARM industry vets that many are, at least as of yet, unprepared to handle.
TECH LOCK President and CEO Todd Langusch, along with TECH LOCK Chief Security Officer Mike Wright announced that TECH LOCK’s corporate headquarters has moved to a Historically Underutilized Business Zone (HUBZone) in Troy, MI. TECH LOCK is also expanding its audit services to include new industry certifications, to be announced next month.
A judge in the US District Court for the Eastern District of New York this week sided with a debt collection agency in dismissing a case, with prejudice, that alleged violations of the FDCPA in collection letter language. The judge offered interesting commentary on the “least sophisticated consumer” standard in her opinion.
The social media revolution has given consumers a powerful voice in dealing with companies. And we’ve seen the same trend recently across the debt collection industry where the customer’s voice is now being heard, loud and clear.
MyGovWatch.com, a website that tracks government and student loan collection services purchasing nationally, announced today that it has launched a revamped version of its Vendor Center, a feature that lets users look up price quotes, documents, and other activities of competitors.
TECH LOCK, Inc. announces that The Affiliated Group, Inc. (TAG), an industry-leading accounts receivable management company, has successfully met the stringent standards of an onsite PCI DSS audit conducted by a PCI Qualified Security Assessor (QSA).