Collection Technology

The accounts receivable management industry relies heavily on technology to streamline processes and make operations more efficient. From complex communication technology like predictive dialers to cutting edge scoring and analytics, debt collection professionals use a host of progressive software and hardware solutions.

Integration has become very important with collection technologies. Many vendors are partnering with providers of different services so that their technology will “talk” to each other. For example, collection software providers are now sure to reach out to dialer vendors, makers of analytics suites, skip tracing providers and letter shops so that all services can be used in a single interface.

ARM Survey Reveals Major Differences in Operations Based on Company Size

by Patrick Lunsford June 18, 2013 (Be the first to respond)

The results of an ARM operational survey conducted by insideARM revealed a collection industry with major operational and strategic differences based on size. While the vast majority of collection agencies made use of some similar technologies (taking check payments by phone, for example) and had concerns about certain external forces that have recently emerged (CFPB regulation), when we broke the results out by company size, some real differences began to show.

IAT White Paper Reveals Differences in Predictive Dialer Choices

by insideARM.com June 18, 2013 (Be the first to respond)

IAT recently published the white paper “What is True Predictive Dialing?” to inform collection agencies regarding variations in technologies and the potential benefits and challenges of their dialer selection.

Array Services Group Announces Enhanced Website and Social Media Presence

by insideARM.com June 17, 2013 (Be the first to respond)

Array Services Group (Array) and its three innovative business units, CareCall, ProSource and J.C. Christiansen & Associates, are excited to announce the launch of an enhanced, user friendly website along with a dynamic new social media presence on LinkedIn, Facebook, Twitter, and Google+.

Executive Change: KirkpatrickPrice Hires Jessie Skibbe as Director of Compliance Services

by insideARM.com June 14, 2013 (Be the first to respond)

KirkpatrickPrice, a licensed CPA firm employing security specialists to conduct internal control audits, announces the addition of Jessie Skibbe as Director of Compliance Services.

Medical Debt Collectors to Discuss Revenue Recovery and Patient Satisfaction at HFMA ANI Panel

by insideARM.com June 13, 2013 1 Response

Ontario Systems, a leading receivables management technology and services provider, has announced C-suite representatives from three of its top healthcare clients — GRANT & WEBER, Array Services Group, and State Collection Service — will participate in a panel discussion at HFMA ANI next week, discussing optimal attributes and expectations for collection agency partnerships.

How Can ARM Companies Better Leverage Their Data?

by Brian Welch June 13, 2013 (Be the first to respond)

As a company whose roots lie in data collection, we understand the role quality information plays in an organization’s ability to make critical decisions. Given the current regulatory environment, there’s one question we’re continually asking ourselves as a service provider to the financial services industry: How can our clients leverage our data to protect their brands?

BillingTree Integrating with WebAR, an InterProse Cloud Computing and Debt Collection Platform

by insideARM.com June 12, 2013 (Be the first to respond)

BillingTree®, one of the nation’s leading on-demand payment processors, today announced web services integration plans with InterProse, a leading provider of cloud computing products and solutions for accounts receivable and debt collection.

Industry Veteran Rakesh Kumar Forms Global Channel Partnership

by insideARM.com June 10, 2013 (Be the first to respond)

Industry veteran Rakesh Kumar, a pioneer in global business process outsourcing (BPO) who most recently filled the role of Executive Vice President and Chief Operations Officer at iQor, has announced the formation of StrataEdge Pvt. Ltd.

ARM Data Exchange Standards Focus of FTC/CFPB Collection Roundtable

by Patrick Lunsford June 7, 2013 2 Responses

If a theme emerged at Thursday’s joint FTC/CFPB roundtable on data used in the debt collection process, it was the need for a uniform set of standards in the flow of account data from creditors to collection agencies and debt buyers.

The all-day session, which featured a series of presentations and roundtable panels, brought together representatives from the ARM industry, consumer advocacy groups, original creditors, regulatory groups, and the judicial system

ACA Looking for Collection Agencies to Take Survey, Help in TCPA Reform Efforts

by Patrick Lunsford June 7, 2013 (Be the first to respond)

ACA International, the association of credit and collection professionals, is seeking immediate assistance in compiling important data to help ACA advocate for reforms of the Telephone Consumers Protection Act (TCPA) in Washington, D.C. This issue has been identified as one of the highest priority concerns of ACA membership.