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Collection Technology

The accounts receivable management industry relies heavily on technology to streamline processes and make operations more efficient. From complex communication technology like predictive dialers to cutting edge scoring and analytics, debt collection professionals use a host of progressive software and hardware solutions.

Integration has become very important with collection technologies. Many vendors are partnering with providers of different services so that their technology will “talk” to each other. For example, collection software providers are now sure to reach out to dialer vendors, makers of analytics suites, skip tracing providers and letter shops so that all services can be used in a single interface.


Two Ground-Breaking Compliance Innovations Launched by JJL Process

February 4, 2016 – JJL Process, a technology compliance leader in the process serving industry, is pleased to announce that two ground-breaking compliance initiatives have been launched.  The two compliance innovations are TrueServe process server certification and the “Secret Servee” program.   TrueServe annual certification of process servers in the field is an 8-hour education multi-section […]


LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was honored with the 2016 CUSTOMER Product of the Year Award for its industry leading TCPA-focused dialing systems, The Four Clouds. LiveVox’s Four Clouds is an array of risk mitigation dialing systems that provide the flexibility and […]


LocateSmarter Adds New VoIP Identification Product

CEDAR FALLS, Iowa – LocateSmarter, a company focused on providing data for accounts receivable and collection purposes, announced the addition of a VoIP identification product aimed at reducing regulatory risk for their customers. VoIP, short for Voice over Internet Protocols, is beginning to appear more frequently as a substitute for traditional telephone communication. According to Statista, […]


Confusion After Clarity: The CFPB’s November Bulletin on Consumer Authorizations for Preauthorized Electronic Fund Transfers

Bulletins from the CFPB often function as rule-making, even though bulletins aren’t technically the way the CFPB conducts rule-making. Both bulletins and consent orders, though, should be viewed by all in the industry as the “writing on the wall,” so to speak. They show the agency’s current line of thinking, and give those companies in the debt industry a map of compliance.


Technology, Automation and the Coming of Age – Can the CFPB and the Credit and Financial Services Sectors Partner?

The CFPB has been highly emphatic in requiring both the financial services and the debt collection industry to increase compliance by establishing and maintaining systems and procedures to ensure consumer data privacy in all transactions. All of which have utilized “automated” systems that have proven to be effective and efficient in the credit ecosystem. Millions have been spent by the industry to meet these demands in the past 5-7 years. The National Creditors Bar Association (NARCA) members report a 300%+ increase in compliance costs from 2011-2014.

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FCC Responds In Consolidated Appeal From Its July 2015 Omnibus Ruling

On Friday, the FCC filed its response to the arguments of the joint Petitioners in the consolidated appeal from its July 10, 2015 Omnibus Ruling. The Commission’s brief addresses the scope of its statutory authority, the definition of an “ATDS”, the meaning of “called party” and the potential liability for calls to recycled numbers, the ability to revoke consent, healthcare-related calls and the emergency purpose exception, and First Amendment challenges to the Commission’s interpretations of the statute.


Laurie Nelson Named an Ultimate Attorney by the Jacksonville Business Journal

JACKSONVILLE, Fla. – Laurie Nelson, Autoscribe Corporation’s General Counsel and Chief Compliance Officer, has been named to the Jacksonville Business Journal’s inaugural class of ultimate attorneys. Laurie has also been recently awarded in the Stevie Awards for Women in Business and the Best in Biz awards. Autoscribe Corporation has more than two decades of innovation and […]


BFrame Announces Esign Services Through DocuSign

DULUTH, Ga. — BFrame Data Systems today announced a partnership with DocuSign for E-Signature services. BFrame is now a certified business partner with DocuSign and has integrated their signing solution with the BFrame application for a seamless and consumer-friendly signing experience. As example application is payment authorizations on consumer recurring payment plans. BFrame is able […]