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Collection Software

Debt collection software is the engine that runs most traditional collection agencies. A collection software suite will allow a call center operator to route the correct accounts to agents, integrate with dialer software to make the calls, and track the effectiveness of any call campaign. All debtor contact information is updated through the collection software interface and most solutions are integrated with other services like skip tracing solutions and mailing services.

Watch this video to learn about DAKCS’ solutions-based recovery software.

Corporate Ladder

Stanley to VP Role at ARM Tech Company

Ontario Systems, a leading receivables management technology and services provider, announced the promotion of Casey Stanley to Vice President of Marketing. Stanley rejoined Ontario Systems as Senior Director of Marketing almost three years ago, and has been responsible for developing and executing the company’s strategic marketing, communications, and lead generation strategies. “Casey has done an […]

software-upgrade

Phoenix Financial Services selects Ontario Systems Collection Software and Contact Savvy to Power New Agency

Ontario Systems, a leading receivables management technology and services provider, announced Phoenix Financial Services selected the company’s collection software package, including its Contact Savvy contact management solution, today to power medical and student loan collections across the entire Phoenix enterprise.

A+

Synergetic Communication completes Tech Lock Certification for PCI DSS

Over the past 15 months Syncom has made a strong commitment to assure its client’s information is secure and that the company will perform their highly productive services compliantly. In 2013, Syncom completely overhauled their IT infrastructure with the latest equipment and operation software enabling them to put policies and procedures in place with the […]

Scoring

Best Practices for Automated Collection Agent Scorecards

CallMiner, one of the leading providers of speech analytics for call centers, gives insight into the Industry Best Practices for improving collector performance with automated agent scorecards, available for download now. CallMiner worked closely with State Collection Service, Inc., to improve call monitoring, streamline the quality assurance process, and gather business intelligence for the purposes of […]