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Collection Software

Debt collection software is the engine that runs most traditional collection agencies. A collection software suite will allow a call center operator to route the correct accounts to agents, integrate with dialer software to make the calls, and track the effectiveness of any call campaign. All debtor contact information is updated through the collection software interface and most solutions are integrated with other services like skip tracing solutions and mailing services.

Watch this video to learn about DAKCS’ solutions-based recovery software.


Ontario Systems Announces President of Pacers Sports & Entertainment as Featured Speaker for Annual Customer Conference, PowerUp 2014

Ontario Systems, a leading receivables management technology and services provider, has announced Jim Morris, fifth-year President of Pacers Sports & Entertainment (PS&E), former President of Lilly Endowment, Inc., and former executive director for the United Nations World Food Programme (WFP), will be a featured speaker during the opening general session at its annual customer and collections education conference, PowerUp 2014.


BillingTree Announces New Payment & Technology Spotlight Series – Technology and Innovation for the Digital Age

A new series of interactive events titled “Payment & Technology Spotlight Series – Technology and Innovation for the Digital Age,” sponsored by BillingTree, was announced today.  The series, including monthly webinars, conferences and speaking engagements, allows participants to learn from actual experiences by those who have successfully implemented specific payment and collection technologies or innovations, […]

Speech Analytics

Whitepaper Examines How Agencies Can Harness Speech Analytics to Their Advantage

Conversations with consumers can be fraught with compliance trip-wires for collectors. From remembering all the disclosures necessary — mini-Miranda, recording disclosures (if necessary) — to maintaining one’s cool in sometimes fraught conversations, there are myriad opportunities for something to go wrong. When handled unsuccessfully, they can negatively impact the bottom line, as well as increase risk […]


Louisiana Developing Office of Debt Recovery Through Private-Public Partnership

Louisiana Secretary of Revenue Tim Barfield told the state Cash Management Review Board Thursday that the state’s new Office of Debt Recovery (ODR) is on schedule to be fully operational within three years. ODR will be an automated, centralized debt collection office that provides collection services for state agencies. It will include a suite of debt collection […]


Executive Change: CFPB Enforcement Attorney Appointed Affirm Chief Compliance Officer

Affirm today announced it has hired Consumer Financial Protection Bureau Enforcement Attorney Manuel (Manny) Alvarez as its first chief compliance officer and general counsel. The appointment coincides with Affirm naming investment partners Keith Rabois, from Khosla Ventures, and Jeremy Liew, from Lightspeed Ventures, to the new financial services technology company’s board of directors. Affirm was […]

Student Aid

Webinar Examines Opportunities Within Student Loan Market

The vast majority of collection opportunities within the student loan marketplace have been with state and federal government clients, private guarantors (like Sallie Mae), and private lenders (like large financial institutions). So, what’s available today? That’s the topic of a webinar scheduled for Tuesday, 29 July 2014, at 2.00 p.m. Eastern, sponsored by FICO. REGISTER […]


Israeli Start-Up Experiments with Automated Debt Collection Approach

At first glance, the differences between the U.S. and Israeli debt collection industries couldn’t be more stark: In Israel, lawyers are typically responsible for debt collection, while in the U.S., the debt collection licensing requirements vary from state to state. But TrueAccord, a new start-up founded by Ohad Samet, actually goes over the heads of […]