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Debt collection software is the engine that runs most traditional collection agencies. A collection software suite will allow a call center operator to route the correct accounts to agents, integrate with dialer software to make the calls, and track the effectiveness of any call campaign. All debtor contact information is updated through the collection software interface and most solutions are integrated with other services like skip tracing solutions and mailing services.
Watch this video to learn about DAKCS’ solutions-based recovery software.
As a business owner, I often learn about my competitors from a distance. I don’t want to be revealing all my business secrets or getting too friendly, right? But at Columbia Ultimate’s Art of Success last week, my whole outlook on competitor relationships was shaken.
Ontario Systems and the Columbia Ultimate family of companies announced today a limited partnership to deliver accounts receivable management (ARM) and Consumer Financial Protection Bureau (CFPB) compliance solutions to their clients.
Higher contact rates – it’s the stat every collections operation strives for. More contacts means more promises. And more promises means more revenue. So it’s no surprise agencies, healthcare offices, asset purchasers, law firms, and every other collections operation under the sun are investing in technology that they hope will dial more lines and waste [...]
Ontario Systems, a leading receivables management technology and services provider, has announced the upcoming World Credit Congress & Exhibition will feature Chief Compliance Officer Rozanne Andersen, discussing consumer debt collection practices in Johannesburg, South Africa on May 15.
The Columbia Ultimate family of companies, industry leaders in providing clients with revenue maximization solutions for more than 30 years, recently named Bonnie Finley vice president of sales. In this position Finley is responsible for driving sales for each of the five Columbia Ultimate companies while working cross functionally with the senior executive team.
Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, has released a major upgrade to its debt collection software suite, Latitude Center™.
Ontario Systems, a leading receivables management technology and services provider, has announced its Director of Client Services, Ryan Childers, and Services Product Director, Greg Hensley, will lead presentations at the Technology Services Industry Association’s (TSIA) annual TSW Best Practices event this year, along with representatives from the world’s top tech services operations.
Ontario Systems, a leading receivables management technology and services provider, opened registration for its annual education and training conference today – Power Up 2013.
It’s probably the most important balancing act a collection agency has to master: call volume, which can translate to increased profits, balanced against call compliance, which can drain a ledger sheet if ignored and put your agency’s reputation and existence at risk. Higher contact rate is the stat that, of course, every collection agency strives [...]
We’re all familiar with the constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. A solution? Speech analytics, which can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates. The folks [...]