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Collection Software

Debt collection software is the engine that runs most traditional collection agencies. A collection software suite will allow a call center operator to route the correct accounts to agents, integrate with dialer software to make the calls, and track the effectiveness of any call campaign. All debtor contact information is updated through the collection software interface and most solutions are integrated with other services like skip tracing solutions and mailing services.


Ontario Comments on Columbia Ultimate Acquisition and the Industry Impact

Yesterday’s announcement that Ontario Systems (Ontario) had acquired Columbia Ultimate Business Systems (CUBS) was big news in the ARM industry. These two companies been competitors for years. Both have very mature products that are installed and used at major “players” in our space. Both companies have a large number of third party agency clients. However, what is interesting is that both companies had also expanded into adjacent vertical markets. insideARM contacted Ontario management to ask for further insight into the transaction and for comment on questions we believe the industry is asking.

Bankrupt Debt Acquisitions Partners with Beam Software

SCOTTSDALE, Ariz. – Bankrupt Debt Acquisitions, the industry leader in the identification, purchase, and management of bankrupt and deceased debt has chosen BEAM as its purchased receivables management software platform.  Bankrupt Debt Acquisitions’ business model and evaluation process allow them to effectively liquidate bankrupt and deceased portfolios by identifying and monetizing otherwise uncollectible accounts. “As […]

LiveVox Discusses the Future of Consumer Contact Technology at iA’s 2016 Large Market Participant Summit

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that LiveVox CEO, Louis Summe, has been invited to join a panel to discuss what macro trends will alter the financial services segment at this week’s Large Market Participant Summit presented by insideARM in Washington D.C. On the session, LiveVox Chief […]

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Big Data: A Crucial Investment for the Collections Industry

The collections industry is ever-changing. Delinquency rates remain near historic lows, despite a slight uptick in credit card and auto loan delinquency rates at the end of 2015. In this type of environment, numerous organizations are investing in diversification and competing for the same pieces of business. Collectors need accurate data to find individuals quickly […]

Ontario Systems to Discuss Critical Vendor Issues at iARM Larger Market Participant Summit

MUNCIE, Ind. – Ontario Systems, a leading technology and services provider to the healthcare and accounts receivable management industries, announced Product Management VP Casey Stanley will join representatives from TransUnion, LexisNexis and Cornerstone Support at the Larger Market Participant Summit in Washington DC to discuss “What’s Next From ARM Industry Critical Vendors.” The Summit is […]

Gamification Revs Up Employee Engagement and Business Performance in Contact Centers

Employee engagement is widely recognized as essential to high performance cultures. In fact, research from Gallup reports that companies with highly engaged workforces outperform their peers by 147% in earnings per share and enjoy 25-65% less turnover and 37% less absenteeism, among a variety of other benefits.  But a recent article by Josh Bersin, drawing […]