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TCPA

The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. As such, debt collectors often find themselves restricted in the communication technology they can use, especially when the technology is not explicitly mentioned in the law. For example, until the FCC issued a declaratory ruling in 2008, the ARM industry was tacitly restricted from using autodialer technology to call mobile phones. Similarly, the use of text messaging is currently a legal gray area for debt collectors.

Recording Phone Calls

Disclosures Likely Necessary When Recording Cell Phone Calls to Consumers in California

The plaintiff alleges an invasion of his privacy and a violation of California Penal Code. Verizon’s argument: the recording of the phone calls actually isn’t a violation since privacy wasn’t breached. The Court, however, appears to be siding with the plaintiff on this one, which could offer some operational clarity for collection agencies in one aspect of how they interact with consumers via cell phone.

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Interactive Intelligence to Host “Pitfalls of TCPA” Industry Web Event

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event* titled, “The Pitfalls of TCPA and Its Impact on Your Business,” to be held Tuesday, April 29 at 11:30 a.m. Eastern time (EDT). Already attracting more than 650 registrants, this 75-minute webcast […]

Business conference

Expert Panel: Top 10 TCPA and CFPB Trends Impacting Contact Strategies

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that John McNamara, CMO, will be joining telecom legal and operations experts as they discuss the prominent TCPA and CFPB developments that are impacting contact center leaders at Telecom Risk Management Association (TRMA) 2014 Spring Conference in Hollywood, FL.

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LiveVox Discusses Practical Approaches to Mitigate the Risk of Facing a TCPA Class Action Lawsuit at NCOR 2014

LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced today that Chief Marketing Officer, John McNamara, will be joining legal experts on a panel discussing the latest developments in TCPA class action lawsuits and practical responses businesses can implement now at the 18th Annual National Collections and Operational Risk Conference (NCOR) taking place this month in Miami Beach, FL.