The plaintiff alleges an invasion of his privacy and a violation of California Penal Code. Verizon’s argument: the recording of the phone calls actually isn’t a violation since privacy wasn’t breached. The Court, however, appears to be siding with the plaintiff on this one, which could offer some operational clarity for collection agencies in one aspect of how they interact with consumers via cell phone.
Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event* titled, “The Pitfalls of TCPA and Its Impact on Your Business,” to be held Tuesday, April 29 at 11:30 a.m. Eastern time (EDT). Already attracting more than 650 registrants, this 75-minute webcast […]
As scammers get more and more sophisticated in how they steal money from unwitting consumers, a consequence for the collection industry may be a significant increase in the number of validation requests submitted by consumers.
A common myth in collections is that debt collection agencies and creditors can’t comply with the TCPA’s often puzzling language for autodialed calls while simultaneously maximizing right-party contacts to grow collections rates.
Ceannate Corp today announced that the company has filed comments with the Federal Communications Commission (FCC) in support of the Petition for Rulemaking of ACA International.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that John McNamara, CMO, will be joining telecom legal and operations experts as they discuss the prominent TCPA and CFPB developments that are impacting contact center leaders at Telecom Risk Management Association (TRMA) 2014 Spring Conference in Hollywood, FL.
The Telephone Consumer Protection Act (TCPA) requires a call placed to a cellular phone using an autodialer to have the prior express consent of the person who received the call, the Eleventh Circuit Court of Appeals held this past Friday in a ruling that went against the creditor defendant.
On March 24, 2014, ACA International submitted additional comments during the public comment period for its petition filed in January with the Federal Communications Commission to reform the Telephone Consumer Protection Act.
LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced today that Chief Marketing Officer, John McNamara, will be joining legal experts on a panel discussing the latest developments in TCPA class action lawsuits and practical responses businesses can implement now at the 18th Annual National Collections and Operational Risk Conference (NCOR) taking place this month in Miami Beach, FL.
In an era of heightened regulatory scrutiny of collection practices, implementing effective process controls, training and staff monitoring are more critical than ever.