Knock knock. Who’s there? CFPB. CFPB who? CFPB auditors. May we please see your account records and compliance policies? Once you’ve picked yourself up off the floor from laughing so hard at the punch line, check out our latest homepage poll to let us know where your compliance policies stand. At the most recent insideCompliance […]
2014 has just begun, and U.S. district courts have already seen a 19 percent increase in Fair Credit Reporting Act filings and a 30 percent increase in Telephone Consumer Protection Act filings. At the same time, filings for violations of the Fair Debt Collection Practices Act dropped 26 percent. In January 2014, more FDCPA lawsuits […]
Collection agencies CAN have an influence on consumer credit scores. But that doesn’t mean that they WILL. And that is the crux of our Pop Quiz. Is there a safe way for collectors to counsel consumers about their credit scores?
A newly-proposed Senate bill would restrict data brokers from collecting or soliciting consumer information in deceptive ways. The Data Broker Accountability and Transparency Act, introduced by Sens. Jay Rockefeller (D-W.Va.) and Edward Markey (D-Mass.), would also let consumers access and correct their information, and opt out of having it sold for marketing purposes. “Consumers deserve to know […]
The Federal Trade Commission Thursday announced that check authorization firm TeleCheck Services, Inc. and its affiliated debt collection agency, TRS Recovery Services, Inc., will pay $3.5 million to settle charges that they violated the Fair Credit Reporting Act (FCRA).
U.S. Senator Elizabeth Warren (D-Mass.) today introduced the Equal Employment for All Act which would prohibit employers from requiring potential employees to disclose their credit history as part of the job application process.
The CFPB showed its support for the Consumer Federation of America (CFA) at last week’s CFA’s 2013 Financial Services Conference entitled, “The Consumer in the Financial Services Revolution.” CFPB Director Richard Cordray delivered the keynote address and CFPB staff was strongly represented on a number of the panel discussions, including Tom Pahl who rejected the notion of a “crisis” in debt collection.
December is a contemplative month: we take stock of what we did wrong. We make lists of what we’re going to do right. We drink a LOT of eggnog. Interactive Intelligence will be hosting the perfect webinar for your compliance questions: 2014 Predictions: Compliance Officers Examine the Collections Landscape. Moderated by insideARM.com’s own Mike Bevel, […]
Today we are announcing the launch of our newly-redesigned CFPB Resources page. The page will focus on developments and documentation from the CFPB in its regulation and supervision of the debt collection industry.
In two separate segments airing on consecutive days, the FOX News morning show FOX & Friends took on the debt collection industry with an eyebrow-raising level of misinformation and general sloppiness. The segments focused on dealing with abusive collectors and negotiating settlements for debt.