Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it has completed its acquisition of several of West Corporation’s (NASDAQ: WSTC) agent services businesses for approximately $275 million. The resulting $1.2 billion Alorica is now one of the largest Business Process Outsourcing (BPO) providers in the US.
KM² Solutions, a leading US-based contact center services provider, is delighted to announce its latest partnership with one of the largest telecommunications and Internet services companies in the United States; a global leader in network services, cloud infrastructure and hosted IT solutions for enterprise customers.
Empereon-Constar, a leading provider of comprehensive contact center, back office, and accounts receivables solutions, today announced that Mark Lambert has joined the company as Vice President of Sales.
West Corp. (NASDAQ: WSTC) announced late Wednesday that it has entered into a definitive agreement with Alorica, Inc., an Irvine, Calif.-based provider of CRM solutions, for the sale of several of West’s agent services businesses for approximately $275 million in cash.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet and exceed the expectations of customers.
A bipartisan coalition of 38 state attorneys general last week sent a letter to the FTC urging the regulator to update the Telemarketing Sales Rule “in order to reflect realities of today’s marketplace and better protect consumers from unscrupulous telemarketers.” Currently-evolving alternative payment methods are a focus of the request as is a proposal to force telemarketers to keep and maintain call records.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired call center […]
Expert Global Solutions (EGS), parent company of ARM giant NCO Group, announced Monday the closing of a deal that saw it sell Transworld Systems and many other debt collection units to a private equity firm. The transaction was initially announced in July.
In order to service the Baby Boomer aging onslaught, hospitals, senior living centers, doctors’ offices, and other healthcare providers will seek greater support in Revenue Cycle Management and Client Relationship Management.
Call centers manually monitor only two percent of their calls on average, according to a new report from Genesys. And because of the massive volume of calls being handled daily, quality analysts are only capable of reviewing up to five percent of the calls in their contact center. Register Now: Genesys’s free September 4 speech […]