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Customer relationship management (CRM) is a strategy for managing a company’s interactions with customers, clients and sales prospects. One of the most commonly-implemented (and utilized) strategies involves call center agents taking inbound calls from customers.

Many large financial institutions are blending their internal or first-party collection operations with their CRM call center functions to try a more customer-oriented approach to debt recovery.


Enhanced Recovery Company (ERC) Acquires BPO Business

Enhanced Recovery Company, LLC (ERC), a leading minority-owned Accounts Receivable Management company in the U.S., along with RLJ Equity Partners, LLC, a middle-market private equity firm founded by Robert L. Johnson and The Carlyle Group, announced that ERC has acquired TMone, LLC, a rapidly growing and widely recognized leader in the Business Process Outsourcing (BPO) space.