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Customer relationship management (CRM) is a strategy for managing a company’s interactions with customers, clients and sales prospects. One of the most commonly-implemented (and utilized) strategies involves call center agents taking inbound calls from customers.
Many large financial institutions are blending their internal or first-party collection operations with their CRM call center functions to try a more customer-oriented approach to debt recovery.
Array Services Group (Array), a leader in Revenue Cycle and Accounts Receivable Management and Call Center Solutions, adopts a Minnesota highway as part of Minnesota’s Adopt a Highway Program; a public service program for volunteers to pick up litter along Minnesota’s highways.
Array Services Group (Array) and its three innovative business units, CareCall, ProSource and J.C. Christiansen & Associates, are excited to announce the launch of an enhanced, user friendly website along with a dynamic new social media presence on LinkedIn, Facebook, Twitter, and Google+.
Gamification has been very successfully used within incentive programs for years. It’s the perfect way to incent call center workers, including debt collectors.
Castel Communications, LLC, a market leader in call center solutions, is presenting its latest version of Castel Detect™ Voice and Speech Analysis at the 14th Annual Call Center Week Conference taking place at Caesar’s Palace in Las Vegas, NV, June 10 – 14, 2013.
Michael Barrist – formerly the CEO, President, and Chairman of ARM/BPO giant NCO Group – announced today a transaction that will jumpstart his reentry into the debt collection space.
Barrist is partnering with Jim Eccleston to recapitalize and combine collection agency Central Credit Services, Inc. and ARM technology provider Radius Solutions, Inc., businesses owned by Eccleston. The new company will be called Radius Global Solutions LLC.
BillingTree®, one of the nation’s leading competitively priced on-demand payment processors, has announced a new customer compliance and education initiative as part of its recently released Customer First program.
Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that two of its subsidiary companies, APAC Customer Services and NCO Financial Systems, were presented with a Stevie(R) Award in the Best Use of Technology in Customer Service in the seventh annual Stevie Awards for Sales & Customer Service.
Maria Wacker, an industry leader with over 10 years of government debt recovery experience joins J.C. Christensen & Associates, Inc. (JCC), an Array Services Group company (Array) as Vice President, New Business Development – Government Services. Array is a leader in Revenue Cycle and Accounts Receivable Management and Call Center Solutions.
iQor, a global provider of intelligent customer interaction and outsourcing solutions, is currently looking to hire 250 new positions by the end of April to work as customer service agents at its Dallas Center of Excellence.
iQor, a global provider of intelligent customer interaction and outsourcing solutions, today announced it has acquired the CCT Group, a global provider of dedicated, shared and hybrid contact center outsourcing solutions, from majority investor Headland Capital Partners.