ONTARIO, Canada — National Credit Recovery International, (NCRI), a leading Credit Intermediation and BPO services provider based in Mississauga, Canada and servicing nationally scoped Canadian and US clients, is pleased to announce the launch of a new dedicated operations division focusing on the provision of BPO services such as First Party Collection, Customer Care, Retention […]
New York, NY — KM2 Solutions is proud to announce that global consulting firm, Frost & Sullivan, has awarded the company with the 2015 Central American and Caribbean Contact Center Outsourcing Customer Value Leadership Award. The honor is presented to companies that demonstrate excellence in operational execution and consistently deepen customer relationships by offering superior […]
Issued by the FTC in 200 and 2002, the “deMayo Opinion Letters” were the last (and only) official opinions ever issued on the topic of first party outsourcing. Last week I had the opportunity to sit down with Mr. deMayo to discuss those letters. The following are excerpts from that interview.
Phoenix, Arizona – Empereon-Constar, a leading provider of comprehensive contact center solutions that span the entire lifecycle of a consumer account, announced today plans to open a new nearshore facility in Baja. This expansion allows Empereon-Constar to accommodate current and future client growth needs while delivering a strategic advantage to clients requesting a nearshore option. […]
SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will host an operations expert from EOS NCN to discuss emerging practices that take advantage of new technical capabilities. Al Weaver, Vice President of Operations for EOS NCN, will share his view of optimizing the mix of people, processes and […]
In a decision issued on August 19, 2015, Magistrate Judge Howard R. Lloyd of the U.S. District Court for the Northern District of California ruled that “human intervention” defeated a claim that a strip club contacted a consumer using an ATDS in violation of the TCPA. This may be the first time in the history of this publication that we have highlighted a case involving a strip club. However, regardless of the type of business, the case is relevant to the industry.
The FTC went into much more detail on their thought process in the second letter than in the original. Key elements from both letters are consistent, but the second letter provides additional color, analysis, and examples.
For the past 15 years lawyers have artfully drafted agreements that address such things as whether the accounts being worked are “in default” and whether the employees of an agency working the business are “de facto” employees of the creditor. Often the contract would require that those same employees be segregated from the rest of the company and/or working in isolated space. Numerous other provisions in First Party service agreements all have their genesis in deMayo. Times have changed.
Las Cruces, New Mexico – Empereon Marketing, LLC and Constar Financial Services, LLC (Empereon-Constar), celebrated the fifteenth anniversary of the opening of its New Mexico call center. Located in Las Cruces, New Mexico, the modern, employee friendly contact center offers bilingual call center services on behalf of Fortune 500 clients and is proud to provide […]
YUMA, AZ – TSW Global Solutions announces the opening of its new Call Center facility in Ortigas Center, Philippines, with 200 call center seats. TSW Global Solutions is a growing contact center company in the Philippines, striving to develop long standing associations with clients based on transparency, trust and high quality work. Chief Operating Officer […]