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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.


Coast Professional, Inc. Ranks as a Fastest Growing Company in America Five Years in a Row

WEST MONROE, La. – For the fifth consecutive year, Coast Professional, Inc. (Coast) is included on Inc. Magazine’s 500/5000 list of America’s fastest growing companies. Based on the company’s revenue growth, Coast was ranked #1967 out of 5,000 enterprises. Coast has demonstrated continued revenue growth over the past decade, and remains focused on regulatory compliance […]


The “Least Sophisticated Debtor” Is Getting More Sophisticated, And Has An Improved Memory Too

When collectors get sued in an FDCPA action, they face a steep uphill battle. Courts apply the very pro-consumer “least sophisticated debtor” standard when evaluating a collector’s communications, and most violations of the Act are “strict liability.” However, courts have gradually been demanding more and have rejected suits based on hyper-technicalities.


FDCPA Safe Harbor Buried within CFPB Mortgage Rules

On August 4, 2016 the CFPB released a rule providing safe harbors from liability under the FDCPA for certain actions taken in compliance with mortgage servicing rules, but after the consumer has made a cease communication request. This will interest the ARM industry more broadly as it may signal a willingness to provide safe harbor where notification requirements are in conflict with the consumer’s interests.


Phillips & Cohen Associates to provide Mortgage Administration Services

MANCHESTER, United Kingdom — Phillips & Cohen Associates (UK), Ltd., the UK arm of the globes’ leading deceased account management specialist, today announced its intention to start providing Mortgage Administration Services with immediate effect. After a lengthy and stringent authorisation process, the business is delighted to confirm that it has obtained permission to provide Mortgage […]


New Name, New Logo, the Same Standard for Quality

United Recovery Systems and its Family of Companies Becomes Alltran HOUSTON, Texas – Alltran, a solutions provider of advanced revenue cycle, accounts receivable management and contact center solutions, announced this week that United Recovery Systems has officially changed its name to Alltran. United Recovery Systems, has recently undertaken an extensive rebranding effort of its divisions and […]


More Commercial Collection Agencies Collecting Younger Debts as Clients’ Ancillary AR Departments

The trend makes first-party outsourcing services more accessible to the B2B market Once focused almost exclusively on eleventh-hour contingency collections, a growing number of commercial collection agencies are collecting debts as young as 30 days past due, making the benefits of first-party outsourcing more accessible to B2B clients. This trend is fueled by business forces […]