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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
Array Services Group (Array) and its three innovative business units, CareCall, ProSource and J.C. Christiansen & Associates, are excited to announce the launch of an enhanced, user friendly website along with a dynamic new social media presence on LinkedIn, Facebook, Twitter, and Google+.
As a company whose roots lie in data collection, we understand the role quality information plays in an organization’s ability to make critical decisions. Given the current regulatory environment, there’s one question we’re continually asking ourselves as a service provider to the financial services industry: How can our clients leverage our data to protect their brands?
Gamification has been very successfully used within incentive programs for years. It’s the perfect way to incent call center workers, including debt collectors.
Industry veteran Rakesh Kumar, a pioneer in global business process outsourcing (BPO) who most recently filled the role of Executive Vice President and Chief Operations Officer at iQor, has announced the formation of StrataEdge Pvt. Ltd.
Castel Communications, LLC, a market leader in call center solutions, is presenting its latest version of Castel Detect™ Voice and Speech Analysis at the 14th Annual Call Center Week Conference taking place at Caesar’s Palace in Las Vegas, NV, June 10 – 14, 2013.
MRS BPO, LLC, an industry leader in Healthcare, Utilities and Telecommunications Debt Collection, announced the arrival of Julian Roldan as VP of Sales, bringing a significant boost to its BPO efforts.
Michael Barrist – formerly the CEO, President, and Chairman of ARM/BPO giant NCO Group – announced today a transaction that will jumpstart his reentry into the debt collection space.
Barrist is partnering with Jim Eccleston to recapitalize and combine collection agency Central Credit Services, Inc. and ARM technology provider Radius Solutions, Inc., businesses owned by Eccleston. The new company will be called Radius Global Solutions LLC.
A debt collection agency in the United Kingdom is going into voluntary liquidation as a part of its integration with NCO Europe, a Preston, Lancashire-based unit of NCO Group.
Complete Credit Management (CCM) will dissolve and be absorbed by NCO Europe.
Empereon Marketing and Constar Financial Services (Empereon-Constar) announced today that the company continues to accelerate its growth creating a total of 350 new jobs in Arizona, Colorado, New Mexico and Pennsylvania.
Put yourself in the shoes for a moment of a large national creditor. You spend millions of dollars a year reimbursing your legal network firms for process serving expenses but you are completely blind as to HOW, WHAT, WHERE, WHEN and best of all WHO are the process servers. You know that the FTC looked at process serving in 2009 and this February the head of the CFPB’s Enforcement Department uttered the words “process serving” as an area of interest in his speech at the DBA conference. You realize that you have to establish compliance standards for process serving but you really do not know much about process serving as you do not have any direct relationships with collection industry process servers.