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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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NCO Parent Company Selling Transworld Systems, Divesting Third-Party Collection Unit

Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry and parent company of ARM giant NCO Group, announced Monday that it has entered into an agreement to sell certain segments of its ARM business to private equity firm Platinum Equity. Financial terms of the pending transaction were not disclosed.


Executive Change: Tate & Kirlin Associates Welcomes Back Troy Clement; Announces Rebranding

Tate & Kirlin Associates (TKA) welcomes back Troy Clement to its company as Sr. Vice President of Operations. Troy worked previously with TKA for two and a half years back in 2011. This addition has also brought on a re-brand of the Tate & Kirlin Associates business model. TKA is a “customer care company focusing on receivables management.”


John McNamara Departs for the CFPB; Dusty Whitesell Rejoins LiveVox to Lead Marketing

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that CMO John McNamara will be departing LiveVox to take a position with the Consumer Financial Protection Bureau (CFPB). Dusty Whitesell, an operations expert with over 25 years in the creditor servicing-BPO industry will re-join LiveVox to lead its marketing efforts.