Phillips & Cohen Associates is delighted to announce that its UK office has become the first debt recovery business to be awarded the Customer Service Excellence ® Standard. This is the official government standard for excellence in customer service sponsored by the UK Cabinet Office.
Lowell Group, a leading provider of credit management services specialising in debt recovery, data analytics and customer insight, has been awarded a three star rating for ‘exceptional’ customer service – the highest rating awarded – from Investor in Customers (IIC).
A bipartisan coalition of 38 state attorneys general last week sent a letter to the FTC urging the regulator to update the Telemarketing Sales Rule “in order to reflect realities of today’s marketplace and better protect consumers from unscrupulous telemarketers.” Currently-evolving alternative payment methods are a focus of the request as is a proposal to force telemarketers to keep and maintain call records.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired call center […]
Allied Global is pleased to announce that our office in Manila has completed its move and expansion from 9F One World Square Building to 16F Three World Square Building in Taguig City, Philippines. The new location more than triples capacity to 270 workstations, capable of accommodating over 400 team members.
Expert Global Solutions (EGS), parent company of ARM giant NCO Group, announced Monday the closing of a deal that saw it sell Transworld Systems and many other debt collection units to a private equity firm. The transaction was initially announced in July.
MRS BPO, LLC, an industry leader in financial services, healthcare, cable, utilities and telecommunications debt recovery, gave its national sales presence a significant boost with the addition of a new Vice President of Sales and Marketing, Tim Steele.
Account Control Technology Holdings, Inc. (ACT Holdings) is pleased to announce the build-out of its executive team with the appointments of Ryan Stearns as Chief Financial Officer and Sameer Maini as Chief Information Officer.
In a move to strengthen its U.S. Accounts Receivables Management position, Affinity Global has acquired the business of Chicago based recovery specialists Leading Edge Recovery Solutions, LLC. The terms of the acquisition agreement were not made public.
CBE Companies (CBE), a global business process outsourcer (BPO), announced today it has been selected as one of Iowa’s Top Workplaces.