CBE Companies (CBE) finalized plans to open its seventh operational center world-wide, to be located in New Braunfels, Texas. This expansion accommodates large-scale growth plans, both immediate and in the near future. Through 2017, CBE plans to employ a total of 500 people in New Braunfels.
CBE Companies (CBE), a global business process outsourcer (BPO), announced today the opening of its sixth operational center worldwide. The new, Waterloo-Fisher Operational Center, located at 233 Fisher Drive in Waterloo, Iowa, will be the third location in the Cedar Valley area, where CBE is headquartered.
KM² Solutions, the award winning contact center services provider, is excited to announce the addition of its fifth contact center to its portfolio of multi-channel service centers.
MRS BPO, LLC, an industry leader in financial services, healthcare, cable, utilities and telecommunications debt recovery is happy to announce the addition of Chris Repholz as the company’s new Chief Operating Officer. Chris brings with him over 20 years of call center and collections experience, specializing in credit card, telecom, and mortgage debt collections.
Will a recent transaction mean the name NCO will no longer exist in the U.S. third party ARM industry or will it continue in some capacity within EGS?
Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry and parent company of ARM giant NCO Group, announced Monday that it has entered into an agreement to sell certain segments of its ARM business to private equity firm Platinum Equity. Financial terms of the pending transaction were not disclosed.
Expert Global Solutions, a global leader in the Business Process Outsourcing (BPO) industry, announced today the retirement of Ron Rittenmeyer, Chairman, President and Chief Executive Officer, and the selection of its new President and CEO, Bob Segert.
Teleperformance, the global leader in outsourced multi-channel customer experience management, today announced that it has entered into a definitive agreement to acquire Aegis USA Inc., a major outsourcing and technology company in the United States, the Philippines and Costa Rica.
Tate & Kirlin Associates (TKA) welcomes back Troy Clement to its company as Sr. Vice President of Operations. Troy worked previously with TKA for two and a half years back in 2011. This addition has also brought on a re-brand of the Tate & Kirlin Associates business model. TKA is a “customer care company focusing on receivables management.”
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report.