Advertisement
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
A debt collection agency in the United Kingdom is going into voluntary liquidation as a part of its integration with NCO Europe, a Preston, Lancashire-based unit of NCO Group.
Complete Credit Management (CCM) will dissolve and be absorbed by NCO Europe.
Empereon Marketing and Constar Financial Services (Empereon-Constar) announced today that the company continues to accelerate its growth creating a total of 350 new jobs in Arizona, Colorado, New Mexico and Pennsylvania.
Put yourself in the shoes for a moment of a large national creditor. You spend millions of dollars a year reimbursing your legal network firms for process serving expenses but you are completely blind as to HOW, WHAT, WHERE, WHEN and best of all WHO are the process servers. You know that the FTC looked at process serving in 2009 and this February the head of the CFPB’s Enforcement Department uttered the words “process serving” as an area of interest in his speech at the DBA conference. You realize that you have to establish compliance standards for process serving but you really do not know much about process serving as you do not have any direct relationships with collection industry process servers.
In each of the past two years, insideARM.com has conducted a survey of the ARM industry to better understand how these companies are utilizing debt settlement providers to increase collections. In each of these surveys, roughly 50% of survey respondents indicated that they now engage debt settlement providers as part of a strategy to locate collection accounts and increase collections through the use of these third party service providers. While this adoption is significant, still, roughly half of the firms responding to the surveys each of the past two years indicated that they still did not work with debt settlement companies as part of their collection strategy.
Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that two of its subsidiary companies, APAC Customer Services and NCO Financial Systems, were presented with a Stevie(R) Award in the Best Use of Technology in Customer Service in the seventh annual Stevie Awards for Sales & Customer Service.
Harvest Strategy Group Inc. is pleased to announce that they have been selected by GM Financial as its service provider for a national litigation recovery program. HSG was chosen after a lengthy and thorough due diligence process. CEO David Ravin stated: “We are very proud to have been selected by GM Financial to meet their legal [...]
As of this year, debt collectors are now under federal supervision for the first time with new guidelines from the Consumer Financial Protection Bureau (CFPB). Extending the CFPB’s regulatory portfolio of financial companies, the guidelines have a broad impact on how the financial service industry outsources to handle and interact with bank customers.
Couch, Conville & Blitt recently acquired the legal collection practice of Hull & Associates, P.C., a Houston, Texas-based law firm. Mr. James N. Hull has joined CCB as a Senior Litigator in the Texas office. Mr. Hull brings over 30 years of Texas litigation experience to the Firm, in addition to numerous clients. The expanded [...]
It’s no secret that in recent years, accounts receivable management has changed dramatically for healthcare providers. Payment used to be as simple as submitting a claim to an insurance company and following up to verify the remittance date. But a number of outside forces have made life, ahem, complicated for providers these days. More than [...]
IAT provides the facts about the ARM industry’s dialing technology options in a white paper, “Site-Premised vs. Cloud-Based: A Guide to Choosing the Right Dialer.” “Many companies base their dialing solution choice on trends or misinformation,” said Ray Fowler, IAT Sales & Marketing Director. “Those same companies might later find their choice was too expensive [...]