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BPO

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

Who What When Where Why

HOW, WHAT, WHERE, WHEN, WHO?: Process Serving and Collections

Put yourself in the shoes for a moment of a large national creditor. You spend millions of dollars a year reimbursing your legal network firms for process serving expenses but you are completely blind as to HOW, WHAT, WHERE, WHEN and best of all WHO are the process servers. You know that the FTC looked at process serving in 2009 and this February the head of the CFPB’s Enforcement Department uttered the words “process serving” as an area of interest in his speech at the DBA conference. You realize that you have to establish compliance standards for process serving but you really do not know much about process serving as you do not have any direct relationships with collection industry process servers.

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Top Reasons Some ARM Companies Don’t Work with Debt Settlement Providers

In each of the past two years, insideARM.com has conducted a survey of the ARM industry to better understand how these companies are utilizing debt settlement providers to increase collections. In each of these surveys, roughly 50% of survey respondents indicated that they now engage debt settlement providers as part of a strategy to locate collection accounts and increase collections through the use of these third party service providers. While this adoption is significant, still, roughly half of the firms responding to the surveys each of the past two years indicated that they still did not work with debt settlement companies as part of their collection strategy.

Practically Perfect

How Can You Get a Perfectly Paid Medical Bill? A Whitepaper from Ontario Systems Has the Answers

It’s no secret that in recent years, accounts receivable management has changed dramatically for healthcare providers. Payment used to be as simple as submitting a claim to an insurance company and following up to verify the remittance date. But a number of outside forces have made life, ahem, complicated for providers these days. More than [...]

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IAT White Paper Reveals Facts About Dialing Solutions

IAT provides the facts about the ARM industry’s dialing technology options in a white paper, “Site-Premised vs. Cloud-Based: A Guide to Choosing the Right Dialer.” “Many companies base their dialing solution choice on trends or misinformation,” said Ray Fowler, IAT Sales & Marketing Director. “Those same companies might later find their choice was too expensive [...]