CEANNATE Corp., a BPO firm focused on the education sector, has established a Board of Advisors with expertise in higher education, policy development and finance. Former Secretary of Education Margaret Spellings will serve as its Chairperson.
Navient (Nasdaq:NAVI), the nation’s leading loan management, servicing and asset recovery company, announced last week that it has acquired Gila LLC. The Austin, Texas-based asset recovery and business process outsourcing firm focuses on the state and local government market, serving more than 600 clients in 39 states.
KM² Solutions, a leading US-based contact center services provider, is delighted to announce its latest partnership with one of the largest telecommunications and Internet services companies in the United States; a global leader in network services, cloud infrastructure and hosted IT solutions for enterprise customers.
Kaulkin Ginsberg, the leading consultancy and M&A advisory firm focused on the accounts receivable management (ARM) industry, begins the fourth semester of its Research Fellows Program in conjunction with the University of Maryland, College Park’s Department of Economics undergraduate studies program on Monday, Feb. 16. Fellows will focus their research on emerging market segments and consumer credit opportunities.
Empereon-Constar, a leading provider of comprehensive contact center, back office, and accounts receivables solutions, today announced that Mark Lambert has joined the company as Vice President of Sales.
West Corp. (NASDAQ: WSTC) announced late Wednesday that it has entered into a definitive agreement with Alorica, Inc., an Irvine, Calif.-based provider of CRM solutions, for the sale of several of West’s agent services businesses for approximately $275 million in cash.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was awarded the 2015 CUSTOMER Product of the Year Award for its extensive cloud-enabled compliance capabilities that help businesses cost-effectively optimize the tradeoff between risk and efficiency for each business strategy.
With MRS’s investment in American Capital Recovery, MRS will be able to expand its consumer debt collection and business process outsourcing services into complementary verticals including utilities and logistics.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet and exceed the expectations of customers.
Phillips & Cohen Associates is delighted to announce that its UK office has become the first debt recovery business to be awarded the Customer Service Excellence ® Standard. This is the official government standard for excellence in customer service sponsored by the UK Cabinet Office.