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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Kaulkin Ginsberg Gears up for Spring 2015 Research Fellows Program

Kaulkin Ginsberg, the leading consultancy and M&A advisory firm focused on the accounts receivable management (ARM) industry, begins the fourth semester of its Research Fellows Program in conjunction with the University of Maryland, College Park’s Department of Economics undergraduate studies program on Monday, Feb. 16. Fellows will focus their research on emerging market segments and consumer credit opportunities.


LiveVox Receives 2015 CUSTOMER Product of the Year Award for its Robust Cloud Compliance Suite

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was awarded the 2015 CUSTOMER Product of the Year Award for its extensive cloud-enabled compliance capabilities that help businesses cost-effectively optimize the tradeoff between risk and efficiency for each business strategy.


TCN Receives 2015 CUSTOMER Magazine Product of the Year Award

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet and exceed the expectations of customers.