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BPO

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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More Commercial Collection Agencies Collecting Younger Debts as Clients’ Ancillary AR Departments

The trend makes first-party outsourcing services more accessible to the B2B market Once focused almost exclusively on eleventh-hour contingency collections, a growing number of commercial collection agencies are collecting debts as young as 30 days past due, making the benefits of first-party outsourcing more accessible to B2B clients. This trend is fueled by business forces […]

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Empereon-Constar Launches New Call Center of Excellence In Alvin, Texas, Adds 500 Jobs

The launch of the client-dedicated facility in Alvin, TX, closely follows the new call centers Empereon-Constar opened in Greenville, SC, and Baja, Mexico PHOENIX, Ariz. – Empereon-Constar, a leading provider of comprehensive contact center solutions that span the entire lifecycle of a consumer account, today announced plans to open its newest – and largest – […]

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Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World’s Leading Brands

The New Alorica Will Employ More Than 91,000 People in 154 Locations Spanning 16 Countries Across Five Continents IRVINE, Calif. — Alorica Inc. (Alorica) has entered into a stock purchase agreement to acquire Expert Global Solutions (EGS) to form a new global customer experience organization. In 2015, these businesses generated an aggregate of approximately $2.3 […]

NCRI Launches ContactPoint360 to Offer First Party Collections, Customer Care, Retention, and Back Office Support

ONTARIO, Canada — National Credit Recovery International, (NCRI), a leading Credit Intermediation and BPO services provider based in Mississauga, Canada and servicing nationally scoped Canadian and US clients, is pleased to announce the launch of a new dedicated operations division focusing on the provision of BPO services such as First Party Collection, Customer Care, Retention […]