Will a recent transaction mean the name NCO will no longer exist in the U.S. third party ARM industry or will it continue in some capacity within EGS?
Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry and parent company of ARM giant NCO Group, announced Monday that it has entered into an agreement to sell certain segments of its ARM business to private equity firm Platinum Equity. Financial terms of the pending transaction were not disclosed.
Expert Global Solutions, a global leader in the Business Process Outsourcing (BPO) industry, announced today the retirement of Ron Rittenmeyer, Chairman, President and Chief Executive Officer, and the selection of its new President and CEO, Bob Segert.
Teleperformance, the global leader in outsourced multi-channel customer experience management, today announced that it has entered into a definitive agreement to acquire Aegis USA Inc., a major outsourcing and technology company in the United States, the Philippines and Costa Rica.
Tate & Kirlin Associates (TKA) welcomes back Troy Clement to its company as Sr. Vice President of Operations. Troy worked previously with TKA for two and a half years back in 2011. This addition has also brought on a re-brand of the Tate & Kirlin Associates business model. TKA is a “customer care company focusing on receivables management.”
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that CMO John McNamara will be departing LiveVox to take a position with the Consumer Financial Protection Bureau (CFPB). Dusty Whitesell, an operations expert with over 25 years in the creditor servicing-BPO industry will re-join LiveVox to lead its marketing efforts.
The Federal Trade Commission is looking to expand the technological arsenal that can be used in the battle against illegal phone spammers by challenging DEF CON 22 attendees to build the ultimate “honeypot” to lure in and identify perpetrators of illegal robocalls.
Array Services Group — with its three innovative business units, CareCall, ProSource and J.C. Christensen & Associates — has invested in a company garden to promote wellness among its employees.
Xtend Healthcare, the nation’s fastest growing healthcare revenue cycle management company, plans to open a new call center in Hendersonville that will employ approximately 275 people.