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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.


Executive Change: Collection Agency MRS BPO Adds Chris Repholz as COO

MRS BPO, LLC, an industry leader in financial services, healthcare, cable, utilities and telecommunications debt recovery is happy to announce the addition of Chris Repholz as the company’s new Chief Operating Officer. Chris brings with him over 20 years of call center and collections experience, specializing in credit card, telecom, and mortgage debt collections.