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BPO

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Alorica Completes Acquisition of West Corporation’s Agent Services Businesses, Including ARM

Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it has completed its acquisition of several of West Corporation’s (NASDAQ: WSTC) agent services businesses for approximately $275 million. The resulting $1.2 billion Alorica is now one of the largest Business Process Outsourcing (BPO) providers in the US.

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Kaulkin Ginsberg Gears up for Spring 2015 Research Fellows Program

Kaulkin Ginsberg, the leading consultancy and M&A advisory firm focused on the accounts receivable management (ARM) industry, begins the fourth semester of its Research Fellows Program in conjunction with the University of Maryland, College Park’s Department of Economics undergraduate studies program on Monday, Feb. 16. Fellows will focus their research on emerging market segments and consumer credit opportunities.