Empereon-Constar, a leading provider of comprehensive contact center, back office, and accounts receivables solutions, today announced that Mark Lambert has joined the company as Vice President of Sales.
West Corp. (NASDAQ: WSTC) announced late Wednesday that it has entered into a definitive agreement with Alorica, Inc., an Irvine, Calif.-based provider of CRM solutions, for the sale of several of West’s agent services businesses for approximately $275 million in cash.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was awarded the 2015 CUSTOMER Product of the Year Award for its extensive cloud-enabled compliance capabilities that help businesses cost-effectively optimize the tradeoff between risk and efficiency for each business strategy.
With MRS’s investment in American Capital Recovery, MRS will be able to expand its consumer debt collection and business process outsourcing services into complementary verticals including utilities and logistics.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet and exceed the expectations of customers.
Phillips & Cohen Associates is delighted to announce that its UK office has become the first debt recovery business to be awarded the Customer Service Excellence ® Standard. This is the official government standard for excellence in customer service sponsored by the UK Cabinet Office.
Lowell Group, a leading provider of credit management services specialising in debt recovery, data analytics and customer insight, has been awarded a three star rating for ‘exceptional’ customer service – the highest rating awarded – from Investor in Customers (IIC).
A bipartisan coalition of 38 state attorneys general last week sent a letter to the FTC urging the regulator to update the Telemarketing Sales Rule “in order to reflect realities of today’s marketplace and better protect consumers from unscrupulous telemarketers.” Currently-evolving alternative payment methods are a focus of the request as is a proposal to force telemarketers to keep and maintain call records.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired call center […]
Allied Global is pleased to announce that our office in Manila has completed its move and expansion from 9F One World Square Building to 16F Three World Square Building in Taguig City, Philippines. The new location more than triples capacity to 270 workstations, capable of accommodating over 400 team members.