insideARM announces its Second Annual First Party Outsourcing Summit and the launch of the website for the event. The Summit is set for October 17-19, 2016 at the Eaglewood Resort & Spa in Itasca, Illinois (just 20 minutes northwest of Chicago’s O’Hare airport). Agenda details will be published in the near future. Registration for the […]
ONTARIO, Canada — National Credit Recovery International, (NCRI), a leading Credit Intermediation and BPO services provider based in Mississauga, Canada and servicing nationally scoped Canadian and US clients, is pleased to announce the launch of a new dedicated operations division focusing on the provision of BPO services such as First Party Collection, Customer Care, Retention […]
Owner Resource Group, LLC announced yesterday it has acquired GC Services, LP, one of the oldest and largest accounts receivable management companies in the United States.
New York, NY — KM2 Solutions is proud to announce that global consulting firm, Frost & Sullivan, has awarded the company with the 2015 Central American and Caribbean Contact Center Outsourcing Customer Value Leadership Award. The honor is presented to companies that demonstrate excellence in operational execution and consistently deepen customer relationships by offering superior […]
CHELSEA – Delta Management Associates, Inc. (Delta), a premier provider of tailored recovery solutions to the higher education community, today announced it has relocated the Bedford, New Hampshire center of excellence to Merrimack, New Hampshire. The new 40,000-square-foot center has been established to support the needs of Delta’s rapidly growing client portfolio and will add […]
The Plaintiff alleged that the Defendant violated the TCPA by calling her using an automatic telephone dialing system (ATDS) and by calling a phone number on the national do-not-call registry for the purposes of a telephone solicitation. D&B moved for summary judgment, arguing that the phone used to call Freyja was not an ATDS and the purpose of the call was not solicitation.
Practice Makes Perfect Scorecards – The Scorecard Series Operational scorecards are a standard method for reporting productivity and effectiveness for BPOs and captive contact centers. Most organizations set up scorecards to measure operational effectiveness and to ensure accountability. A good BPO scorecard will align closely with the client’s key performance indicators like average handle time […]
Issued by the FTC in 200 and 2002, the “deMayo Opinion Letters” were the last (and only) official opinions ever issued on the topic of first party outsourcing. Last week I had the opportunity to sit down with Mr. deMayo to discuss those letters. The following are excerpts from that interview.
Phoenix, Arizona – Empereon-Constar, a leading provider of comprehensive contact center solutions that span the entire lifecycle of a consumer account, announced today plans to open a new nearshore facility in Baja. This expansion allows Empereon-Constar to accommodate current and future client growth needs while delivering a strategic advantage to clients requesting a nearshore option. […]
A few months ago, insideARM and The iA Institute formally announced the inaugural First Party Outsourcing Summit. The conference is scheduled for October 12-14 at the Oakridge Hotel and Conference Center outside of Minneapolis. I know, I know. Your first reaction was: “Not another conference!”