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BPO

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

cloud-computing

Aspect Software Announces Strategic Alliance with LiveVox, a Leading Provider of Cloud Contact Center Solutions

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, and LiveVox, a leading provider of cloud contact center solutions for business process outsourcers, today announced a strategic alliance to deploy, market, and sell a comprehensive portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver industry-leading SaaS and PaaS solutions.