Las Cruces, New Mexico – Empereon Marketing, LLC and Constar Financial Services, LLC (Empereon-Constar), celebrated the fifteenth anniversary of the opening of its New Mexico call center. Located in Las Cruces, New Mexico, the modern, employee friendly contact center offers bilingual call center services on behalf of Fortune 500 clients and is proud to provide […]
For the past 15 years lawyers have artfully drafted agreements that address such things as whether the accounts being worked are “in default” and whether the employees of an agency working the business are “de facto” employees of the creditor. Often the contract would require that those same employees be segregated from the rest of the company and/or working in isolated space. Numerous other provisions in First Party service agreements all have their genesis in deMayo. Times have changed.
YUMA, AZ – TSW Global Solutions announces the opening of its new Call Center facility in Ortigas Center, Philippines, with 200 call center seats. TSW Global Solutions is a growing contact center company in the Philippines, striving to develop long standing associations with clients based on transparency, trust and high quality work. Chief Operating Officer […]
Norwell, MA – EOS USA, a leading provider of customer care and accounts receivables management services, is pleased to announce the expansion of its operations with a commitment to open a new, 20,000-square-foot, state-of-the-art facility in Somerset, KY later this year. This new customer care call center will serve as the company’s flagship location for […]
insideARM.com and The iA Institute formally announced today the ARM industry’s first ever conference focusing on First Party Collections and First Party Outsourcing. The inaugural event will be held on October 13-14, 2015 at the Oakridge Hotel and Conference Center just outside Minneapolis, MN.
Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it has completed its acquisition of several of West Corporation’s (NASDAQ: WSTC) agent services businesses for approximately $275 million. The resulting $1.2 billion Alorica is now one of the largest Business Process Outsourcing (BPO) providers in the US.
KM² Solutions, a leading US-based contact center services provider, is delighted to announce its latest partnership with one of the largest telecommunications and Internet services companies in the United States; a global leader in network services, cloud infrastructure and hosted IT solutions for enterprise customers.
Empereon-Constar, a leading provider of comprehensive contact center, back office, and accounts receivables solutions, today announced that Mark Lambert has joined the company as Vice President of Sales.
West Corp. (NASDAQ: WSTC) announced late Wednesday that it has entered into a definitive agreement with Alorica, Inc., an Irvine, Calif.-based provider of CRM solutions, for the sale of several of West’s agent services businesses for approximately $275 million in cash.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet and exceed the expectations of customers.