Advertisement
Customer relationship management (CRM) is a strategy for managing a company’s interactions with customers, clients and sales prospects. One of the most commonly-implemented (and utilized) strategies involves call center agents taking inbound calls from customers.
Many large financial institutions are blending their internal or first-party collection operations with their CRM call center functions to try a more customer-oriented approach to debt recovery.
BillingTree®, one of the nation’s leading competitively priced on-demand payment processors, has announced a new customer compliance and education initiative as part of its recently released Customer First program.
Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that two of its subsidiary companies, APAC Customer Services and NCO Financial Systems, were presented with a Stevie(R) Award in the Best Use of Technology in Customer Service in the seventh annual Stevie Awards for Sales & Customer Service.
Maria Wacker, an industry leader with over 10 years of government debt recovery experience joins J.C. Christensen & Associates, Inc. (JCC), an Array Services Group company (Array) as Vice President, New Business Development – Government Services. Array is a leader in Revenue Cycle and Accounts Receivable Management and Call Center Solutions.
iQor, a global provider of intelligent customer interaction and outsourcing solutions, is currently looking to hire 250 new positions by the end of April to work as customer service agents at its Dallas Center of Excellence.
iQor, a global provider of intelligent customer interaction and outsourcing solutions, today announced it has acquired the CCT Group, a global provider of dedicated, shared and hybrid contact center outsourcing solutions, from majority investor Headland Capital Partners.
Many small business owners form a corporation or LLC primarily so that only the entity is liable for the business’s debts and their personal assets are shielded from the business’s liabilities. We all hear stories about “piercing the corporate veil” to create personal liability for a small business debt. The story-tellers typically share with glee how they ‘nailed’ the owner and eventually got paid. In my experience, this is more myth than reality.
Ontario System‘s Rozanne Andersen has some compelling points to make about the ways healthcare providers and collection agencies can partner together in the face of Medicare reimbursement cuts. Healthcare providers, Andersen suggests, are getting squeezed from every direction, but by working in concert with collection agency partners, they can squeeze back. Third-party payors are reducing [...]
Over the past decade, call centers have undergone a substantial transformation. Much of this change has to do with new technologies that have been leveraged to better serve both the customer and the company. One such change is the creation of virtual training.
Over on insidePatientFinance.com, you can download a free whitepaper presented by insidePatientFinance and DECA Financial Services that gives tips and solutions for how healthcare providers can better partner with outsourced collections. In today’s tight financial times, healthcare providers — like any other business — need to collect every penny possible. The healthcare dollars collected today [...]
Companies can’t risk a customer having a bad experience at any point in the customer lifecycle, whether it is during the point of sale, during a service appointment or when making a payment.