In order to service the Baby Boomer aging onslaught, hospitals, senior living centers, doctors’ offices, and other healthcare providers will seek greater support in Revenue Cycle Management and Client Relationship Management.
Call centers manually monitor only two percent of their calls on average, according to a new report from Genesys. And because of the massive volume of calls being handled daily, quality analysts are only capable of reviewing up to five percent of the calls in their contact center. Register Now: Genesys’s free September 4 speech […]
KM² Solutions, the award winning contact center services provider, is excited to announce the addition of its fifth contact center to its portfolio of multi-channel service centers.
Will a recent transaction mean the name NCO will no longer exist in the U.S. third party ARM industry or will it continue in some capacity within EGS?
Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry and parent company of ARM giant NCO Group, announced Monday that it has entered into an agreement to sell certain segments of its ARM business to private equity firm Platinum Equity. Financial terms of the pending transaction were not disclosed.
Teleperformance, the global leader in outsourced multi-channel customer experience management, today announced that it has entered into a definitive agreement to acquire Aegis USA Inc., a major outsourcing and technology company in the United States, the Philippines and Costa Rica.
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report.
Array Services Group — with its three innovative business units, CareCall, ProSource and J.C. Christensen & Associates — has invested in a company garden to promote wellness among its employees.
January marks an important milestone for Allied Global and Allied International Credit (AIC) – the first anniversary of our office in Manila, Philippines. Since officially opening its doors in 2013, our Manila office has quickly grown and become a staple in the highly-desirable district of Taguig City.
CBE Companies, a business process outsourcing (BPO) company, announced the new roles that Matthew Wolk, a member of its Leadership Team, will serve for DBA International (DBA).