Collection Software Feed Link

Collection Software

Debt collection software is the engine that runs most traditional collection agencies. A collection software suite will allow a call center operator to route the correct accounts to agents, integrate with dialer software to make the calls, and track the effectiveness of any call campaign. All debtor contact information is updated through the collection software interface and most solutions are integrated with other services like skip tracing solutions and mailing services.

Watch this video to learn about DAKCS’ solutions-based recovery software.

Bankrupt Debt Acquisitions Partners with Beam Software

SCOTTSDALE, Ariz. – Bankrupt Debt Acquisitions, the industry leader in the identification, purchase, and management of bankrupt and deceased debt has chosen BEAM as its purchased receivables management software platform.  Bankrupt Debt Acquisitions’ business model and evaluation process allow them to effectively liquidate bankrupt and deceased portfolios by identifying and monetizing otherwise uncollectible accounts. “As […]

LiveVox Discusses the Future of Consumer Contact Technology at iA’s 2016 Large Market Participant Summit

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that LiveVox CEO, Louis Summe, has been invited to join a panel to discuss what macro trends will alter the financial services segment at this week’s Large Market Participant Summit presented by insideARM in Washington D.C. On the session, LiveVox Chief […]

pixabay-big data horizontal

Big Data: A Crucial Investment for the Collections Industry

The collections industry is ever-changing. Delinquency rates remain near historic lows, despite a slight uptick in credit card and auto loan delinquency rates at the end of 2015. In this type of environment, numerous organizations are investing in diversification and competing for the same pieces of business. Collectors need accurate data to find individuals quickly […]

Panel-discussion

Ontario Systems to Discuss Critical Vendor Issues at iARM Larger Market Participant Summit

MUNCIE, Ind. – Ontario Systems, a leading technology and services provider to the healthcare and accounts receivable management industries, announced Product Management VP Casey Stanley will join representatives from TransUnion, LexisNexis and Cornerstone Support at the Larger Market Participant Summit in Washington DC to discuss “What’s Next From ARM Industry Critical Vendors.” The Summit is […]

Gamification Revs Up Employee Engagement and Business Performance in Contact Centers

Employee engagement is widely recognized as essential to high performance cultures. In fact, research from Gallup reports that companies with highly engaged workforces outperform their peers by 147% in earnings per share and enjoy 25-65% less turnover and 37% less absenteeism, among a variety of other benefits.  But a recent article by Josh Bersin, drawing […]

Confusion After Clarity: The CFPB’s November Bulletin on Consumer Authorizations for Preauthorized Electronic Fund Transfers

Bulletins from the CFPB often function as rule-making, even though bulletins aren’t technically the way the CFPB conducts rule-making. Both bulletins and consent orders, though, should be viewed by all in the industry as the “writing on the wall,” so to speak. They show the agency’s current line of thinking, and give those companies in the debt industry a map of compliance.

Technology, Automation and the Coming of Age – Can the CFPB and the Credit and Financial Services Sectors Partner?

The CFPB has been highly emphatic in requiring both the financial services and the debt collection industry to increase compliance by establishing and maintaining systems and procedures to ensure consumer data privacy in all transactions. All of which have utilized “automated” systems that have proven to be effective and efficient in the credit ecosystem. Millions have been spent by the industry to meet these demands in the past 5-7 years. The National Creditors Bar Association (NARCA) members report a 300%+ increase in compliance costs from 2011-2014.

New Free Whitepaper Gives 10 Steps for Vendor/Service Provider Oversight

By now you should have your compliance team in place, your policies and procedures finalized, and your complaint management system humming. But if your organization is a typical collection agency, debt buyer, or collection law firm, you know you have one final hurdle to overcome on your CFPB readiness path: Vendor and service provider management. A new whitepaper […]

Nine Strategies that Leverage Technology for More Effective Skip-Tracing

I’m sure you’ve heard the expression “work smarter, not harder.” In today’s environment you need to do both to grow your business. Utilizing skip trace technology is a business-growth engine because it takes care of “easy” day-to-day activities like phone number identification and change of address, while at the same time working harder to solve […]

LiveVox Discusses Approaches to Optimizing Patient Engagement Strategies in a Changing Insurance Landscape

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join operations experts from IHMS, in partnership with the Healthcare Financial Management Association (HFMA), to provide insights into the top insurance enrollment challenges moving into 2016 and innovative approaches to adapting existing resource to optimize patient engagement and […]