Last Wednesday evening ARMing Heroes, the collection industry’s charity for military veterans, held its first-ever awards ceremony in Washington, DC, to honor ARM industry firms for their commitment to helping veterans struggling with financial difficulties.
A U.S. District Court last week dismissed a class action suit claiming violations of the TCPA for a single informational text message sent to a cell phone. While the case did not involve debt collection matters, the judge used previous ARM cases in his reasoning and focused on what constitutes “prior express consent” under the TCPA for both calls and text messaging.
A panel of judges in the Fourth Circuit of Appeals Friday revived a class action case against a debt collector over language used in the firm’s collection letters. At issue was the demand that any disputes be made in writing, which the plaintiffs claim was a violation of the FDCPA.
A three-judge panel in the Seventh Circuit Court of Appeals last week upheld lower court rulings in a consolidated case that found minor deviations from the validation notice language in debt collection letters do not constitute violations of the Fair Debt Collection Practices Act (FDCPA).
The ARM industry conference schedule is heating up and we’re not even out of January yet.
JJL Process, a technology and compliance leader in the process serving industry, is pleased to announce that Scott Baker has joined the company. Scott Baker’s responsibilities will be to head up operations nationwide implementing operational process and procedural improvements.
insideARM.com is conducting an annual survey of Collection Agency Owners & Executives, Collection Operations Staff, and Compliance Professionals to better understand their current economic and compliance challenges; plus their technology needs and requirements.
Some in the debt collection industry view the impending rulemaking from the CFPB as an exercise in creating more obstacles for their business. But ARM industry leaders recognize the opportunity presented in responses to the Bureau’s advance notice of proposed rulemaking (ANPR). For once, collectors have an actual say in the direction of regulation.
The second annual Large Market Participant Summit 2014, hosted in Washington, DC by insideARM.com, began Thursday morning with a presentation and Q&A session from Tom Pahl, Managing Counsel in the Office of Regulations at the CFPB.
Pahl will be a key member of the legal team that oversees debt collection rulemaking after the Bureau’s advance notice of proposed rulemaking (ANPR) comment period closes
The CFPB has not yet spelled out specific expectations for critical components of complaint-management programs to guide firms as they re-engineer every aspect of their programs, from intake and data capture to governance, reporting, and systems. The most fundamental element of these programs remains the hardest issue to resolve: What exactly is a complaint?