Times are a changin’ in the world of Process Serving, either get on the Bus or stay Napping. We intend to give you a view from the Bus of the marvelous new innovations in Process Serving, as well as the growing impact of collection industry compliance requirements. JJL Process, the leader in process serving technology and compliance, hopes you enjoy the Bus ride.
Based on collection industry media articles and industry conference sessions, this year would seem to be dominated by an enormous focus on increased compliance as a result of the great new unknown – the CFPB. Can a strong set of standards guide process servers and collection agencies through these new waters?
Put yourself in the shoes for a moment of a large national creditor. You spend millions of dollars a year reimbursing your legal network firms for process serving expenses but you are completely blind as to HOW, WHAT, WHERE, WHEN and best of all WHO are the process servers. You know that the FTC looked at process serving in 2009 and this February the head of the CFPB’s Enforcement Department uttered the words “process serving” as an area of interest in his speech at the DBA conference. You realize that you have to establish compliance standards for process serving but you really do not know much about process serving as you do not have any direct relationships with collection industry process servers.
Process serving companies can be divided into two groups – those that are embracing the new technology and those that fight it. Those that embrace it have deployed smart phone and web browser technology to create a complete and instantaneous electronic circle between the process servers in the field, the process serving company and the law firm. Those that don’t? Well, about that horse…