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Posts about the Consumer Financial Protection Bureau.


Did the FCC Even Consider the Thousands of Responses to its Rulemaking Proposal?

Last Friday, Tom Wheeler, Chairman of The Federal Communications Commission (FCC) published a blog entitled “Cutting off Robocalls.” The portion of the piece that has received the most media attention was this: “In regard to the Commission’s expectations that carriers respond to consumers’ blocking requests, I have sent letters to the CEOs of major wireless and […]


CFPB Settles With Affiliates of Debt Settlement Company For $107 Million

The Consumer Financial Protection Bureau (CFPB) reached a proposed $107 million settlement on Tuesday with several individuals affiliated with the World Law Group. According to the Bureau, defendants Derin Scott, David Klein, and Shannon Scott “received, directly or indirectly, funds or other assets” from World Law Group customers, after the debt settlement company collected millions in […]


Department of ED Releases New Student Loan Servicing Policies

Yesterday the Department of Education released new policy direction for the servicing of federal student loans. The policies were outlined in a memorandum from U.S. Under Secretary of Education Ted Mitchell to Federal Student Aid (FSA), which will implement the policy directives to strengthen student loan servicing during the ongoing procurement process. According to the announcement, these policies were developed in […]


TCPA Defendant Can’t Compel Arbitration Based on Provision in “Terms of Use” Published on Website

Yesterday, a California federal judge ruled that Dick’s Sporting Goods Inc. (DSG) can’t compel arbitration of a consumer’s proposed class action alleging violations of the Telephone Consumer Protection Act (TCPA) because the consumer wasn’t aware of an arbitration provision published in the DSG’s website’s “Terms of Use.”

AdobeStock-Customer Service, Complaint

CFPB’s Consumer Response Notifies Portal Contacts to Opt-In to Daily Digest Reports

The Consumer Financial Protection Bureau (CFPB) Office of Consumer Response sent a notice today to those registered as their company’s point of contact (Company POC), explaining that they are changing the way they distribute “Daily Digest” reports. According to the notice, “As part of our continued work to make the CFPB Company Portal more useful to […]