Richmond Meyer has decided to step down as Executive Vice President of Sales to pursue other business interests in the Denver Metro area. “Over the last year and half Rich has been actively involved in launching a new business, completely unrelated to United Debt Holdings, LLC. This new business has consumed most of Rich’s time […]
Historically, NCLC has been quite active and vocal on a variety of debt collection issues, whether it’s a response to the CFPB’s Advanced Notice of Proposed Rulemaking or suggesting a moratorium on all time-barred debt. Their latest statement is on consumer communications.
Fourteen months after the settlement was reported, the FTC announced that it was mailing almost 95,000 checks totaling approximately $4 million to consumers who lost money to the debt collection operation.
Come October, Maine’s FDCPA language will be amended/updated via House Bill 753 (LD 1092). Specifically: These changes will be of especial interest to any agency collecting debt from consumers who reside in Maine. Per DBA International, Specifically, the new law: Requires written payment schedules or settlement agreements be provided to the consumer, Reaffirms the six year […]
The Federal Trade Commission and Florida’s Attorney General have joined forces to cease the operations of an “Orlando-based operation that has been bombarding consumers since 2011 with massive robocall campaigns designed to trick them into paying up-front for worthless credit card interest rate reduction programs.” And no, it’s not Disney.
Sentry Credit is proud to announce the expansion of their Business Development division with the addition of Bill Perrella and John Burke. Combined, the two Sentry soldiers have over 30 years with the company making them the ideal choices to lead Sentry into new collection verticals. Mr. Perrella joined the team in 1998 and has […]
Designing and implementing strong internal controls are important to the ARM industry but how about physical controls? Baker Tilly’s latest blog looks at the ins and outs of security and physical controls.
We’re coming up on two weeks since the FTC held its hearing on a proposed Declaratory Ruling and Order on the TCPA. You may remember this. The FCC, it seems, has momentarily forgotten. insideARM looks at some things you can do while waiting for the FCC to finally publish its ruling.
The U.S. insurance market generated more than $2.2 billion in total revenue in 2014. This market is intriguing in the way that bad debt is not as critical to the success of ARM operations because there is such a high volume of billing, coding, claims processing and other non-bad debt collection services. It provides ARM companies diversification in industries served in addition to diversification in the type of collection and other outsourced services.
Whether it is your hiring team checking backgrounds, your operations team making sure every call can pass the compliance test, your sales team vetting clients to ensure they aren’t asking for non-compliant activity, or, at the very head of the process, your Board of Directors setting policy and requiring compliance throughout your organization; everyone must be committed to compliance for it to truly be a culture.