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Accounts Receivable Management

Within a credit granting business, accounts receivable management (ARM) refers to policies and procedures for a company’s disposition of accounts receivable — or money owed on credit accounts — including measurements, aging, charge-offs, debt collection, and debt sales. ARM divisions increase the revenue of its parent company even though they are typically quite capital-intensive with state-of-the-art systems and extensive frontline staffing.

Accounts receivable management (ARM) can also refer to the industry that aids credit grantors in recovering debt before or after charge-off. This can include first and third party debt collection agencies, collection law firms, and debt buyers.

Study Guide

New Academic Paper Urges CFPB to Carefully Consider Impact of Potential New Debt Collection Regulations

George Mason University Foundation Professor of Law and Senior Scholar of the Mercatus Center Todd J. Zywicki has published a Working Paper entitled “The Law and Economics of Consumer Debt Collection and Its Regulation.” The 69-page paper concludes that new government restrictions on debt collection may very well burden consumers. Zywicki starts with the premise […]


DBA International Commends George Mason University for Report on the Law and Economics of Consumer Debt Collection and its Regulation

SACRAMENTO, Calif. – A new study conducted by Professor Todd Zywicki of the Mercatus Center at George Mason University indicated that careful evaluation of the current regulatory environment was necessary to ensure that the debt collection and debt buying industries continued to fulfill their critical role in the economy. The study also found as the […]


CBE’s Mike Frost to Serve on FTC Panel

CBE Companies announced today that Michael L. Frost, CBE Companies Chief Compliance, Sales Officer and General Counsel, will serve on a panel discussing credit and collection issues. The event, The Federal Trade Commission’s second of three planned Debt Collection Dialogues, will be held tomorrow in Dallas, Texas, and will include members of the debt collection community in addition […]


Three Ways Data Offers Businesses the Ultimate Insurance Policy

We’ve all heard of car insurance, home insurance, renter’s insurance, health and dental insurance, business insurance, malpractice insurance and yes, even pet insurance!  But how about data insurance? Our customers have stated that 15-20 percent of a collection agency’s bottom-line goes toward the cost of compliance.  Here’s something new to think about: If you currently […]


What’s Keeping Compliance Professionals Awake? UDAAP, Entrenched Behaviors

Debt industry compliance professionals in both the Columbus, Ohio, region; and the Atlanta, Georgia, region, met this past week in regional discussion groups to talk, as peers, about issues each person is facing in an industry defined more by flux than by clarity. These meetings, hosted by The Compliance Professionals Forum, (and made possible by the […]


No is the New Yes – The Criminal Background Check Predicament

We have all had conversations with current or potential clients about our approach to pre-employment screenings; particularly criminal background checks. Clients will often want to prescribe how a background check should be used to disqualify candidates for employment with rigidity and vigor. Many try contractually to obligate their BPO firms to prohibit candidates who have been convicted of felonies, others will only allow hiring of candidates with prior felony convictions after a certain period of time. The days of disqualifying candidates on a wholesale basis based solely on their criminal background are quickly becoming obsolete. Employers bear increasing levels of responsibility and risk when it comes to how they use the information gathered on a pre-employment background screening.