Snowfly, headquartered out of Laramie, Wyoming, is the leading provider of Internet based employee incentives, recognition and loyalty programs. Snowfly's incentive system allows clients to harness the enormous motivational power of immediate positive reinforcement to focus employee behavior on company objectives. Compared with home-grown programs, Snowfly significantly improves KPI’s almost immediately, reduces a huge administrative burden and reduces costs. The results are easily seen within weeks and there is no long term contractual obligation. Customers include multiple Blue Cross/Blue Shield providers, Hyatt Hotels, Time Warner Cable, financial institutions, utility companies, cable/satellite providers, various BPO companies (business process outsourcers), and collection departments/agencies. To learn more about Snowfly and their proven approach to workforce incentives and recognition, visit http://www.snowfly.com, email firstname.lastname@example.org, or call 1-877-SNOWFLY.
If your call center operates as a profit center (sells, renews, retains, upgrades, converts, collects, or solicits), improving retention of newly hired agents will have an immediate impact on your bottom line.
There are numerous benefits to having home-based call center agents, but there are significant differences between in-house and in-home workers. Unless you recognize the differences and update your employee recognition and incentive programs accordingly, you’re wasting time, effort and money.
Two words reveal the secret of successful employee incentive programs: “feedback” and “reinforcement.” These are two of the four core tenets driving behaviors that affect key performance indicators (KPIs).
If you haven’t heard about the article in the July 2011 issue of Consumer Reports, you will very shortly. Pick up a copy! It names the best and worst companies for customer service in 21 different business categories from three years of subscriber surveys.
For companies with employee tardiness, absenteeism and turnover challenges, help is now available in the form of online, 15-30 second games of chance.
There are several variables that impact the success (or failure) of your employee incentive programs. The types of rewards, budget allocation, and communication strategy are just a few. The most important is APRTT.
To get your employees to perform at a higher level, you are more apt to succeed by utilizing positive reinforcement instead of negative reinforcement.
Does your idea of the best incentives match the real world? If you try to motivate someone with an incentive reward that they do not view as something they really want, your efforts will fall short of your expectations.
The answer is quite simple, increase the value of money! Yes, I’m serious; it’s easy and you can do it.
Most contact centers can achieve great improvement in KPI?s by avoiding some common incentive program misconceptions.