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Stephanie Eidelman

The iA Institute

Stephanie is CEO of The iA Institute, a digital media company and the most trusted provider of specialized information to the complex debt industry. Our efforts inform, teach, and bring a variety of stakeholders to the table to build a culture of compliance, and to address industry challenges. The iA Institute publishes, runs the Compliance Professionals Forum, and manages the Consumer Relations Consortium. Also, anyone who knows me will immediately tell you that my passion is organization. Literally – I love a clean desk, a well-labeled closet, an elegant process, a useful spreadsheet.

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Recent Posts


The FTC Continues to Pursue True “Robocallers”

According to a release published yesterday, The Federal Trade Commission and the Office of the Florida Attorney General have charged a web of related defendants based in Orlando with bombarding consumers with illegal robocalls in an attempt to sell them bogus credit-card interest rate reduction and debt relief services. In all, the complaint alleges the defendants’ robocall […]


New Credit Bureau Reporting Requirements for Debt Collection Agencies and Debt Buyers Become Effective This Week

New mandatory credit bureau reporting process changes that had been announced earlier this year will become effective this Wednesday, June 15.  The three major credit bureaus issued a memo in March, stating that the purpose is to provide consumers more transparency. The bureaus established the plan in conjunction with several states’ Attorneys General. New requirements […]


Wells Fargo Exec Singled Out by CFPB Says He Accepted Settlement Because He Couldn’t Afford to Fight the Agency

Late last week the Consumer Financial Protection Bureau (CFPB) announced it had taken action against a former Wells Fargo employee for an illegal mortgage fee-shifting scheme. The CFPB found that David Eghbali referred a substantial number of loan closings to a single escrow company, which shifted its fees from some customers to others at Eghbali’s […]


Appeals Court Offers Sympathetic Ear to Argument that CFPB Structure is Unconstitutional

Yesterday federal judges heard oral arguments in the case of PHH Corporation (PHH) v. CFPB. As insideARM reported previously, the case began in 2014 with a decision by an administrative law judge against PHH for referring its customers (mortgage borrowers) to insurers in exchange for those insurers’ agreement to buy reinsurance from a PHH subsidiary. […]