Stephanie is CEO of The iA Institute, a digital media company and the most trusted provider of specialized information to the complex debt industry. Our efforts inform, teach, and bring a variety of stakeholders to the table to build a culture of compliance, and to address industry challenges. The iA Institute publishes insideARM.com, runs the Compliance Professionals Forum, and manages the Consumer Relations Consortium. Also, anyone who knows me will immediately tell you that my passion is organization. Literally – I love a clean desk, a well-labeled closet, an elegant process, a useful spreadsheet.
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insideARM has learned from multiple industry sources that the CFPB has scheduled the next step in debt collection rulemaking, the Small Business Regulatory Fairness Enforcement Act (SBREFA) hearing, for the week of August 22, 2016.
Last week Congressman Matt Salmon (R-AZ) introduced H.R. 5413, The CFPB Data Accountability Act, to amend the way complaints are handled at the CFPB. This would be positive for the ARM industry. Unfortunately, Salmon is set to leave politics at the end of the year.
According to a release published yesterday, The Federal Trade Commission and the Office of the Florida Attorney General have charged a web of related defendants based in Orlando with bombarding consumers with illegal robocalls in an attempt to sell them bogus credit-card interest rate reduction and debt relief services. In all, the complaint alleges the defendants’ robocall […]
New mandatory credit bureau reporting process changes that had been announced earlier this year will become effective this Wednesday, June 15. The three major credit bureaus issued a memo in March, stating that the purpose is to provide consumers more transparency. The bureaus established the plan in conjunction with several states’ Attorneys General. New requirements […]
Late last week the Consumer Financial Protection Bureau (CFPB) announced it had taken action against a former Wells Fargo employee for an illegal mortgage fee-shifting scheme. The CFPB found that David Eghbali referred a substantial number of loan closings to a single escrow company, which shifted its fees from some customers to others at Eghbali’s […]
Just before the Memorial Day weekend I noticed a press release from Navient, the nation’s largest student loan servicing and collection company, publishing excerpts of CEO Jack Remondi’s remarks at their Annual Meeting of Shareholders. The remarks stood out for two reasons…
A Baltimore jury delivered a verdict against Las Vegas-based debt buyer LVNV. At $38 million, it is the largest judgment against a debt collector in Maryland history.
Is the next step in debt collection rulemaking drawing near? Last week the Bureau issued notice of yet another extension, however this one is shorter than those previously announced.
Yesterday the White House hosted a call together with the Dept. of ED and the CFPB to announce actions to ensure that student loan borrowers are aware of their options for repayment. The actions are wide-ranging, but don’t address material post-default issues.
Yesterday federal judges heard oral arguments in the case of PHH Corporation (PHH) v. CFPB. As insideARM reported previously, the case began in 2014 with a decision by an administrative law judge against PHH for referring its customers (mortgage borrowers) to insurers in exchange for those insurers’ agreement to buy reinsurance from a PHH subsidiary. […]