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Stephanie Eidelman

The iA Institute

Stephanie is CEO of The iA Institute, a digital media company and the most trusted provider of specialized information to the complex debt industry. Our efforts inform, teach, and bring a variety of stakeholders to the table to build a culture of compliance, and to address industry challenges. The iA Institute publishes, runs the Compliance Professionals Forum, and manages the Consumer Relations Consortium. Also, anyone who knows me will immediately tell you that my passion is organization. Literally – I love a clean desk, a well-labeled closet, an elegant process, a useful spreadsheet.

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Recent Posts


Empirical Evidence Suggests Dodd-Frank Has Led to 14.5 Percent Drop in Consumer Credit

Many industry groups have sounded the cry that increased financial services regulation would have the unintended consequence of shrinking the credit available to the same consumers it was intended to protect. But most of these cries have been mere hypothesis. According to new research from the American Action Forum (AAF), Dodd-Frank financial reform has led to a 14.5 percent […]

speaker, opinion, voice

CFPB Accepting Applications For Advisory Board Seats

Late last week the Consumer Financial Protection Bureau announced they are accepting applications for membership on all of their advisory groups. Here’s what they’re looking for: Experts in consumer protection, community development, consumer finance, fair lending, and civil rights Experts in consumer financial products or services Representatives of banks that primarily serve underserved communities Representatives […]


The Winding Road of Litigation Against Frederick J. Hanna Nears End With CFPB Filing Proposed Consent Order Today; Hanna and NARCA Respond

Today the CFPB filed a proposed consent order in federal court that would end its lawsuit that began in July 2014 against Frederick J. Hanna & Associates. Both the Hanna firm and NARCA have issued statements. This is an incredibly significant case for the ARM industry, as it has the potential to be the only CFPB direction on the subject unless and until formal rulemaking begins.

Opinion on Red Keyboard Button.

Senators Are Wrong to Urge ED Not to Allow Collectors to Use Autodialer

Last month Congress passed a budget deal that includes a provision to allow those collecting federal student loans to call consumer cell phones using an autodialer. In an article I wrote about it at the time, I noted that some were determined to get the provision rolled back. This week, several Senators sent a letter to the Department of Education (ED) urging the department not to allow “unsolicited robocalling by debt collectors.” This has been picked up in many newspapers – I think their argument does a disservice to students and taxpayers.


FTC and CFPB File Amicus Brief in Carmen Franklin v. Parking Revenue Recovery Services, Inc.

Earlier this month, the Federal Trade Commission, together with the Consumer Financial Protection Bureau (CFPB) filed an Amicus Brief with the U.S. Court of Appeals for the Seventh Circuit in the case of Carmen Franklin and Jenifer Chism, Plaintiffs, v. Parking Revenue Recovery Services, Inc. and Bryon Bellerud II, PC. The purpose of the Brief […]


Accretive Health Back In the News; This Time It’s Positive

The St. Louis Post-Dispatch reported yesterday that Ascension and TowerBrook Capital Partners will invest $200 million in Accretive Health, a Chicago-based medical billing and debt collection firm. Ascension is a Catholic hospital system, and was the first customer for Accretive in 2004, when it was a start up. The deal also gives the investors the option to […]