ROZANNE M. ANDERSEN is widely recognized for her advocacy work on behalf of the collection, debt purchasing and financial services industries but equally acclaimed for her expertise in association law, corporate governance and general counsel services. She earned her J.D. from William Mitchell College of Law in 1983 and her B.S. from the University of Minnesota. She is a Certified Association Executive, a certification offered exclusively to qualified individuals tested by the American Society Association of Executives. Andersen was named by Minnesota Lawyer magazine as Attorney of the Year for 2004 for excellence in providing in-house legal services. In February 2007 and again in 2008, she was profiled as one of the "5 Women You Should Know" due her positive impact on the financial services industry. In 2009, she was honored once again by a leading industry trade organization as an “Industry Champion” for her “hard work to improve the intertwined worlds of collections, credit and debt buying. Andersen’s 14+ years experience as Executive Vice President, General Counsel and CEO of ACA International, along with her experience as the Director of Federal and State Government Affairs has established her as an expert within the credit, collection and debt purchasing industry. She is routinely quoted and featured by media organizations including The New York Times, The Wall Street Journal, The Washington Post, CNN, ABC News, NBC News, Fox News Channel and others. Andersen is currently the VP of Compliance and Government Affairs for collection software provider Ontario Systems.
Ask any collection agency executive about their top three compliance issues, and “voicemail messages” will most likely be among them. The reason? The FDCPA can present agencies with a real Catch 22. But the Zortman case offers an intriguing workaround with specific language.
One of the hot topics for the collection industry today is the new found awareness of the requirements the Electronic Funds Transfer Act and Reg E impose on one’s ability to accept and process single and recurring Automated Clearing House Network (ACH) payments or Telephone-Initiated Entries (TEL Entries).
So what exactly is the problem? This latest blog from Ontario System’s Rozanne Andersen walks you through it.
Here are some sample website agreements you may want to consider using on your consumer website. These agreements are templates and cannot be used “as is.” They must be tailored to address your business use and reviewed by your independent legal counsel before use.
The most important step in setting up consumer websites, web portals, and on line payment options is to understand the compliance issues unique to the third party debt collection industry regarding these technologies.
The CFPB’s consumer complaint site goes live for debt collection complaints in July — an announcement that’s already set complaint resolution programs on fire. But how big is the issue, really, and what are the odds it will affect you?
Establishing a closed-loop consumer complaint resolution program is now, more than ever, a must-have for true compliance. Here are 10 essential steps to setting one up that works.
Understanding the virtual environment is as important to the third party debt collector as any other single topic facing the industry today.
The senior generation is a formidable subset of the American population. So how are they doing financially, and more importantly, what is the best way to contact them for debt collection purposes?
ARM companies traditionally focus on the type and age of a debt when crafting communication and recovery strategies. But why don’t we start looking at demographics to tailor strategies for different generations?
You are on the phone with a consumer. The conversation is going well. You have developed a nice rapport with the consumer and then he drops the bomb. He asks you if you could shoot him an e-mail explaining the payment plan. What’s a collector to do?