ROZANNE M. ANDERSEN is widely recognized for her advocacy work on behalf of the collection, debt purchasing and financial services industries but equally acclaimed for her expertise in association law, corporate governance and general counsel services. She earned her J.D. from William Mitchell College of Law in 1983 and her B.S. from the University of Minnesota. She is a Certified Association Executive, a certification offered exclusively to qualified individuals tested by the American Society Association of Executives. Andersen was named by Minnesota Lawyer magazine as Attorney of the Year for 2004 for excellence in providing in-house legal services. In February 2007 and again in 2008, she was profiled as one of the "5 Women You Should Know" due her positive impact on the financial services industry. In 2009, she was honored once again by a leading industry trade organization as an “Industry Champion” for her “hard work to improve the intertwined worlds of collections, credit and debt buying. Andersen’s 14+ years experience as Executive Vice President, General Counsel and CEO of ACA International, along with her experience as the Director of Federal and State Government Affairs has established her as an expert within the credit, collection and debt purchasing industry. She is routinely quoted and featured by media organizations including The New York Times, The Wall Street Journal, The Washington Post, CNN, ABC News, NBC News, Fox News Channel and others. Andersen is currently the VP of Compliance and Government Affairs for collection software provider Ontario Systems.
Understanding the virtual environment is as important to the third party debt collector as any other single topic facing the industry today.
The senior generation is a formidable subset of the American population. So how are they doing financially, and more importantly, what is the best way to contact them for debt collection purposes?
ARM companies traditionally focus on the type and age of a debt when crafting communication and recovery strategies. But why don’t we start looking at demographics to tailor strategies for different generations?
You are on the phone with a consumer. The conversation is going well. You have developed a nice rapport with the consumer and then he drops the bomb. He asks you if you could shoot him an e-mail explaining the payment plan. What’s a collector to do?
On the heels of the passage of the Patient Protection and Affordable Care Act, which was signed into law last March, comes a wave of focus, if not obsession, on patient satisfaction surveys.
If you are like most third party debt collectors, you probably think the cease and desist provision of the FDCPA is one of the easiest sections of the Act to apply. You should probably revisit your policies if this is the case.
The accounts receivable management industry is under siege by state and federal lawmakers, state and federal regulatory bodies and the press. The current political climate favors consumer protection at all levels of government.
We recently published a Collection Letter Pop Quiz and asked readers to spot possible violations in sample collection letters provided by Rozanne Andersen. Below are the answers to the quiz. How did you do? Are there any we missed?
On Monday insideARM.com published a blog from Rozanne M. Andersen entitled, A Guideline to Self-Review of Debt Collection Letters, on the importance of frequently reviewing your company’s collection notices to mitigate the risk of regulatory violations and consumer litigation. Now that we’ve got you thinking about this topic, insideARM thought we might add a little fun to your Friday by transporting you back in time (via our patented and top secret Interwebs Time Machine) to the days of pop quizzes. Oh no, not the dreaded Friday Pop Quiz. Ms. Andersen has kindly provided three sample collection letters that failed to pass legal review. Can you spot the violations?
Many consider lawsuits filed against collection letters a thing of the past. But recent court data show that plaintiffs attorneys are once again attacking debt collection letters. A proactive internal review of your letters can help reduce risk.