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Home » Robert Cowen

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Robert Cowen

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What Motivates Call Center Professionals? Not What Management Thinks

by Robert Cowen February 8, 2012 (Be the first to respond)

It can be a challenge finding solid incentive planning guides. Oh, there are lots of guides that suggest they’re the one to be used when making decisions on how best to motivate employees and what incentives work best — but most of are a varying quality that make their implementation sketchy at best.

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