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Patrick Lunsford

Editor
insideARM.com

Patrick is the senior editor of insideARM.com. Patrick edits the ARM insider and all content appearing on insideARM. His work has appeared in numerous industry trade publications. Since 2002, he has covered or broken nearly every major news story impacting the accounts receivable management industry for insideARM.com. Previously, he was at finance research and consulting firm Corporate Executive Board after initially working in publishing out of college. Patrick holds a Bachelor of Business Administration degree from the University of Georgia, the flagship school of his home state. He currently lives in Silver Spring, Maryland with his wife and two daughters.

Recent Posts

Twitter Forced to Defend TCPA Lawsuit on Text Messages; Possible Ramifications for SMS Use in Collections

Using reasoning from a controversial Circuit Court decision involving a debt collection agency, a federal judge in California has denied Twitter, Inc.’s motion to dismiss a class action TCPA case that alleges it used an “automated telephone dialing system” to send text messages to cell numbers belonging to consumers that had not consented to receive them.

new-york-city

New York Adopts New Statewide Regulations on Debt Collection

New York State’s Department of Financial Services Wednesday announced the formal adoption of new debt collection regulations that place new specific disclosure and written communication requirements on third party debt collectors and debt buyers. In addition to new requirements, the rules also create a structure for the use of email in debt collection efforts.

call-center-reps

State AGs Urge FTC Action on Stronger Telemarketing Rules

A bipartisan coalition of 38 state attorneys general last week sent a letter to the FTC urging the regulator to update the Telemarketing Sales Rule “in order to reflect realities of today’s marketplace and better protect consumers from unscrupulous telemarketers.” Currently-evolving alternative payment methods are a focus of the request as is a proposal to force telemarketers to keep and maintain call records.