Nick Jarman is the Chief Operating Officer and partner of Delta Outsource Group, Inc. a nationally licensed collection agency located in Lake Saint Louis, MO. With over a decade of experience in the collection industry, Nick has developed an extensive knowledge of collector and management training, technology integration, work flow strategies, and analytics with an emphasis on decreasing expenses and increasing revenues. Nick has developed proprietary scorecards to evaluate overall collector and client performance. He has been a certified ACA International trainer since 2006 and in July 2011 achieved ACA’s Scholar designation.
It seems as though the last several years has been a gut check for collection agencies: it has forced them to either enter into other business segments they ordinarily would not, or put them in a position of working types of accounts where there may not be much experience.