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Kim Phan

Ballard Spahr LLP

Kim Phan provides guidance to Ballard Spahr LLP clients on Consumer Financial Protection Bureau activity. Ms. Phan's experience includes preparing nonbank companies to participate in the CFPB consumer complaint system, submitting public comments on the larger participant rule for the debt collection market, and responding to CFPB supervisory activity. She supports nonbank company interactions with the Federal Trade Commission's Bureau of Consumer Protection, including responding to investigations and drafting testimony for FTC events.

Recent Posts

CFPB: No “Crisis” in Debt Collection, But Problems Need Correcting

The CFPB showed its support for the Consumer Federation of America (CFA) at last week’s CFA’s 2013 Financial Services Conference entitled, “The Consumer in the Financial Services Revolution.” CFPB Director Richard Cordray delivered the keynote address and CFPB staff was strongly represented on a number of the panel discussions, including Tom Pahl who rejected the notion of a “crisis” in debt collection.