Kevin Cline, Expert Global Solutions Director of Virtual Learning, has worked in the accounts receivables industry for 22 years, 21 of which have been with EGS. As Director of Virtual Learning, Kevin oversees the company’s learning management system, virtual classroom and internal SharePoint sites, ensuring the blended online learning process delivers a rich and highly impactful experience for all EGS associates.
Over the past decade, call centers have undergone a substantial transformation. Much of this change has to do with new technologies that have been leveraged to better serve both the customer and the company. One such change is the creation of virtual training.