When contact centers start working on their compliance resolution, they should look at the cutting edge tools available to make compliance easy and achievable. Dialer technology, for example, must be adaptable in the face of the ever-changing regulatory landscape.
From new hire orientation to compliance jargon, or even simple program changes, agent scripting can be a key debt collection tool, helping agents navigate new territory.
The topic of risk mitigation and compliance is always at the forefront of any contact center operations. But the trick is, you must also develop and execute contact strategies to increase right-party contacts and, ultimately, revenue.