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Some aspects of call center compliance are pretty straight forward. Are you recording calls? Are you storing the recordings in a way that make them difficult, if not impossible, to exploit by outside parties? Is your company – and are your collectors – licensed to collect in the states in which you’re doing business?
Outsourced Business Services Sector Review: Outperforming the M&A Market “Ready, Set, Deal!” was the rallying cry of buyers and sellers in the OBS markets as the volume of completed transactions in Q1 2012 reached their highest level in the past year with 21 deals completed representing almost $700 million in deal value. By comparison, only 8 transactions [...]
Here, in this report from CR Software, you’ll find information and questions to ask before making a decision on a new collections platform. What’s key is asking the questions that give you the ability to accurately compare platforms. For example, some vendors offer free licenses or platform, giving you the impression the cost of [...]
Emergency physician groups, other US healthcare providers, and the service companies that support them have been forced to contend with a demanding collections environment for years—one certainly exacerbated by the global financial crisis that officially began in September 2008, the incredibly high number of uninsured patients, and the expanding shift to greater patient-responsibility for medical bills. Professional Medical Billing (PMB) engaged DECA Financial Services, a nationally licensed healthcare collection agency, to evaluate its clients’ delinquent healthcare accounts, assess the internal collection processes in place, and partner with PMB to launch an analytics-driven solution to improve outside collection returns.
The Collection Agency Lead Generation Kit is for those who want to better understand exactly how your website contributes to getting leads and business, as well as for those whose budget doesn’t support hiring outside help to do custom work in this area. Get cut-to-the-chase explanations plus specific step-by-step instructions on what you need to do.
Like many other U.S. financial institutions that extend consumer credit through various monetary instruments, HEW Federal Credit Union (HEW) has faced a difficult collections environment since the financial crisis began in the fall of 2008. Recognizing the protracted effects of the recent recession, HEW sought a custom-fit, cost-effective solution to reduce its unacceptably high credit card delinquency rates. This free report details the strategies PSCU Financial Services recommended as well as their effectiveness at overcoming HEW’s obstacles to increased productivity and collections return.
Available on demand
If you are an owner, CFO or finance executive of a collection agency and you plan to obtain outside financing to assist with the buy-out of a partner, the acquisition of another agency or simply for working capital purposes, this webinar is for you.
The challenges in the lending market have made it even more difficult (it was never easy before the 2008 market collapse) for “asset light” businesses like collection agencies to obtain necessary financing to grow their businesses. Many do not realize that an SBA loan could be an optimal solution to consider.
The following five tips are designed to give you a quick roadmap for identifying the best collector candidates from the pool, and for creating an atmosphere where people want to work (so the best candidates will be most likely to accept your offer).
Social media is more than just a passing fad, and it gives consumers and consumer advocates a voice 1000 times louder than just a few years ago. Today disreputable business practices and poor customer service can be exposed like never before. And that’s not to mention debtors who simply have an axe to grind. The future of the ARM industry will undeniably be assailed by the social media swarm. ARM companies that hope to survive in the years to come must understand & embrace social media and work to create offensive and defensive strategies as a part of their brand management. Purchase this webinar recording and learn how!