Some aspects of call center compliance are pretty straight forward. Are you recording calls? Are you storing the recordings in a way that make them difficult, if not impossible, to exploit by outside parties? Is your company – and are your collectors – licensed to collect in the states in which you’re doing business?

Outsourced Business Services Sector Review: Outperforming the M&A Market “Ready, Set, Deal!” was the rallying cry of buyers and sellers in the OBS markets as the volume of completed transactions in Q1 2012 reached their highest level in the past year with 21 deals completed representing almost $700 million in deal value. By comparison, only 8 transactions [...]

  Here, in this report from CR Software, you’ll find information and questions to ask before making a decision on a new collections platform. What’s key is asking the questions that give you the ability to accurately compare platforms. For example, some vendors offer free licenses or platform, giving you the impression the cost of [...]

Emergency physician groups, other US healthcare providers, and the service companies that support them have been forced to contend with a demanding collections environment for years—one certainly exacerbated by the global fi­nancial crisis that officially began in September 2008, the incredibly high number of uninsured patients, and the expanding shift to greater patient-responsibility for medical bills. Professional Medical Billing (PMB) engaged DECA Financial Services, a nationally licensed healthcare collection agency, to evaluate its clients’ delinquent healthcare accounts, assess the in­ternal collection processes in place, and partner with PMB to launch an analytics-driven solution to improve outside collection returns.