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Jay King

Senior Vice President

Mr. King has more than 20 years of experience in credit and call center operations. He is responsible for NCO Financial Systems’ Outsourcing Services for U.S.-based clients in the retail, telecommunications, utility, and financial industries. He also oversees call center operations for the United States, Canada, Panama, the Philippines, the Caribbean and India.

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Welcome to ARM Insights, NCO Group’s Official Blog

Hello, and welcome to ARM Insights, the NCO Group blog on! As a leader in the business process outsourcing industry, we are committed to keeping you informed about industry trends, best practices, innovations and anything else that could impact your business, your employees, or your customers. We also hope that this will be an open platform for communication – we want to hear from you. Let us know what you think, and what you want us to cover. Your input is important.