The mission of insideARM.com (ARM stands for Accounts Receivable Management – also known as “debt collection”) is to shift the public conversation about the ARM industry in order to help creditors and collection professionals reduce risk, lawsuits, and bad press; we’d like to change consumer perception that speaking with collectors should be avoided. With over 75,000 subscribers our website and newsletters reach collection agencies and law firms, debt buyers, creditors, suppliers of technology and services to these groups, regulators, industry investors, and many other interested parties. insideARM.com provides the most credible platform for service providers to reach potential clients, and is also uniquely qualified to help ARM businesses with their own websites, social media programs, and overall marketing strategies.
The Federal Trade Commission and the Consumer Financial Protection Bureau will co-host a roundtable on June 6, 2013, to examine the flow of consumer data throughout the debt collection process. The roundtable’s official title is “Life of a Debt: Data Integrity in Debt Collection.”
Account Control Technology, Inc. (ACT), a national leader in delivering debt management and recovery solutions, is pleased to announce it has formally established the Account Control Technology Foundation (ACT Foundation). The non-profit, charitable Foundation was set up at the behest of ACT’s founders, Dale and Debbie Van Dellen, to support education, build financial literacy, fund vital charities and provide community support.
Over one-third of all debt collection complaints filed with the Federal Trade Commission (FTC) focus on so-called “repeat calls.” With most collections efforts requiring repeat outreach to the same contacts, it becomes imperative that organizations strategically manage the number of outreach attempts to debtors.
Sentry Credit, Inc. has appointed Dusty Whitesell as the company’s Chief Operating Officer. Whitesell has held the position of Executive Vice President of Operations since joining the company in August of 2011.
The International Association of Commercial Collectors, Inc. (IACC), the world’s largest international trade association for commercial debt collection companies, is pleased to announce that Coface Collections North America, Inc. of Kenner, Louisiana has successfully completed the process to become an IACC Certified Commercial Collection Agency on April 24, 2013.
Vision Financial Corp. announces the addition of Patrick Kelly to its Operations Department as Senior Vice President of Operations. He is expected to support three operations centers offering domestic and nearshore service delivery of collections, billing support, and account receivables management.
BillingTree®, one of the nation’s leading competitively priced on-demand payment processors, has announced a new customer compliance and education initiative as part of its recently released Customer First program.
We’re all familiar with the constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. A solution? Speech analytics, which can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates. The folks [...]
The Consumer Financial Protection Bureau Friday issued a rule to govern the administration of the agency’s Civil Penalty Fund. The CFPB also released a notice of proposed rulemaking seeking public comment on the management of the Fund.
Stellar Recovery, Inc. announced today that Garrett Schanck, CEO/COO, has received notification from Florida State University of achieving the nomination of the top 30 graduates under 30 years of age for his personal and professional achievements.