Gary Jensen is the founder and chief learning officer of Skills World, and editor of collector mentor. He has 12 years of credit and collection industry experience and specializes in employee training and development and talent management strategies. Previously, Gary has worked for companies ranging from “mom and pop” to Fortune 100. His collection experience includes time spent in both first and third party environments collecting credit cards, utilities, medical accounts, student loans, and mortgages. He is a former ACA Certified Instructor and National Director, and also served on ACA’s esteemed Education Council and Creditors International committee. Gary’s articles and advice have been featured in Collector Magazine, Collection Advisor, Southwest Collector Connector, Consumer Trends, Management Trends, Collect! Magazine, and see} Magazine. He has appeared as a guest speaker at ACA’s Annual Convention, ACA’s Fall Forum, Credit and Collection Business Academy, ACA of Texas Annual Conference, and NCHELP’s Debt Management Conference. Gary studied business at Hamilton College in Des Moines, Iowa, where he received a degree in business management. To further enhance his skills he continuously trains in such disciplines as performance improvement, customer relationship management, life and business coaching, teambuilding, leadership, and branding, among others. He is the author of the popular ebook, Beyond the Headset: 25 Practical Ideas for Engaging the Call Center Frontline. Gary produces training-focused webinar content and the collector mentor Challenge for insideARM.com. He lives in Iowa.
This week as you head into each call, remember that it is not a debate. It’s a chance to help a fellow human being overcome a serious financial setback.
It can be easy to stick to our routine, but routines can lead to ruts and people get stuck in ruts. This week I challenge you to break your routine, get out of your rut, and try something new.
Using the wrong negotiation style at the wrong time can lead to decreased collections and damaged relations.
This week the collector mentor Challenge is to create a “mom moments” top ten list. The aim is to identify ten of the most memorable occasions that you’ve shared with your mom and reflect on how those moments have shaped your worldview.
The collector mentor Challenge this week is to appreciate a teacher…it is Teacher Appreciation Week, after all.
This week your collector mentor challenge is to find at least 15 minutes of alone time to ask the question, “What will that little line between my date of birth and date of death mean when it is all said and done?”
This week’s collector mentor Challenge: assess your financial intelligence.
Celebrate National Volunteer Week by finding an event which will use your unique gifts and abilities so that you can make a skills-based connection, rather than just volunteering randomly.
Screening for red flags paves the path for a more meaningful interview, and the sooner you learn to weed out bad candidates before you waste time bringing them in, the sooner you will start building an organization that holds the talent that properly represents your company.
This week your challenge is to think beyond yourself and reach out and extend a helping hand, inspired by a father that goes beyond what is normally expected to help his son.