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	<title>insideARM &#187; Gary Jensen</title>
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		<title>5 Steps to Effective Collection Training Programs</title>
		<link>http://www.insidearm.com/opinion/5-steps-to-effective-collection-training-programs/</link>
		<comments>http://www.insidearm.com/opinion/5-steps-to-effective-collection-training-programs/#comments</comments>
		<pubDate>Mon, 05 Mar 2012 16:34:41 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collection Laws and Regulations]]></category>
		<category><![CDATA[Collection Technology]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Opinion]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=54066</guid>
		<description><![CDATA[Forward-thinking collection agencies use systematic approaches for account management, recruiting and hiring, and even sales and marketing efforts. Training should be no exception.]]></description>
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		<title>Recognize a Peer</title>
		<link>http://www.insidearm.com/opinion/recognize-a-peer/</link>
		<comments>http://www.insidearm.com/opinion/recognize-a-peer/#comments</comments>
		<pubDate>Fri, 10 Feb 2012 17:27:03 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collector Challenge]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Opinion]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=53329</guid>
		<description><![CDATA[This week's collector mentor challenge is to recognize the achievements of your peers or thank them for lending a helping hand.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Be Spontaneous &#8211; Say Yes!</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/debt-collection/be-spontaneous-say-yes/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/debt-collection/be-spontaneous-say-yes/#comments</comments>
		<pubDate>Tue, 30 Aug 2011 15:30:38 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collector Challenge]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[collector mentor]]></category>
		<category><![CDATA[War]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=30955</guid>
		<description><![CDATA[This week your challenge is to do something spontaneous. Say yes when you would otherwise say no and roll with it. See where life takes you.]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Invest in SST</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/debt-collection/invest-in-sst/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/debt-collection/invest-in-sst/#comments</comments>
		<pubDate>Wed, 17 Aug 2011 15:44:54 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collector Challenge]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[collector mentor]]></category>
		<category><![CDATA[InIn]]></category>
		<category><![CDATA[War]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=30603</guid>
		<description><![CDATA[This week your challenge is to schedule a daily 15-minute chunk of time to grow your knowledge, skills, and abilities. The two requirements are that you do it alone and refrain from multitasking.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Are You Measuring the Health of Your Team&#8217;s Heart? You Should Be.</title>
		<link>http://www.insidearm.com/the-front-line/are-you-measuring-the-health-of-your-teams-heart-you-should-be/</link>
		<comments>http://www.insidearm.com/the-front-line/are-you-measuring-the-health-of-your-teams-heart-you-should-be/#comments</comments>
		<pubDate>Mon, 15 Aug 2011 15:00:40 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[The Front Line]]></category>
		<category><![CDATA[InIn]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[War]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=29910</guid>
		<description><![CDATA[Real case study of a debt collection supervisor's performance improvement over a year. Great advice and specific tools that anyone can use.]]></description>
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		<title>Thank Your Parachute Packer</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/debt-collection/thank-your-parachute-packer/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/debt-collection/thank-your-parachute-packer/#comments</comments>
		<pubDate>Mon, 08 Aug 2011 15:25:35 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collector Challenge]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[collection industry]]></category>
		<category><![CDATA[collector mentor]]></category>
		<category><![CDATA[InIn]]></category>
		<category><![CDATA[university]]></category>
		<category><![CDATA[War]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=30175</guid>
		<description><![CDATA[Who are the special people in your life who provide you the encouragement you need when the chips are down? Perhaps it's time right now to give those people a call and thank them for packing your parachute.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Fire Up the Time Machine</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/debt-collection/fire-up-the-time-machine/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/debt-collection/fire-up-the-time-machine/#comments</comments>
		<pubDate>Thu, 23 Jun 2011 16:40:44 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collector Challenge]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[collection agencies]]></category>
		<category><![CDATA[collection industry]]></category>
		<category><![CDATA[collections]]></category>
		<category><![CDATA[collections industry]]></category>
		<category><![CDATA[collector mentor]]></category>
		<category><![CDATA[debt collection industry]]></category>
		<category><![CDATA[debt collector]]></category>
		<category><![CDATA[debt collectors]]></category>
		<category><![CDATA[FDCPA]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[the collection industry]]></category>
		<category><![CDATA[the collections industry]]></category>
		<category><![CDATA[War]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=28794</guid>
		<description><![CDATA[This week's challenge is to fire up the DeLorean and travel back in time in order to see the debt collection industry from a different point of view.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Discuss the Importance of Teamwork</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/debt-collection/discuss-the-importance-of-teamwork/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/debt-collection/discuss-the-importance-of-teamwork/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 15:48:31 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collector Challenge]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[collector mentor]]></category>
		<category><![CDATA[War]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=28591</guid>
		<description><![CDATA[This week's collector mentor Challenge is to discuss the importance of teamwork with your peers. ]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Rally the Team</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/debt-collection/rally-the-team/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/debt-collection/rally-the-team/#comments</comments>
		<pubDate>Thu, 09 Jun 2011 15:43:15 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collector Challenge]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[collector mentor]]></category>
		<category><![CDATA[War]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=28359</guid>
		<description><![CDATA[This week's collector mentor Challenge is to rally your team and encourage each other as the first half of 2011 comes to a close.]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/debt-collection/rally-the-team/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are You in the Circle of Trust?</title>
		<link>http://www.insidearm.com/opinion/are-you-in-the-circle-of-trust/</link>
		<comments>http://www.insidearm.com/opinion/are-you-in-the-circle-of-trust/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 16:52:16 +0000</pubDate>
		<dc:creator>Gary Jensen</dc:creator>
				<category><![CDATA[Collection jobs]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[ACA International]]></category>
		<category><![CDATA[collection industry]]></category>
		<category><![CDATA[collector mentor]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[InIn]]></category>
		<category><![CDATA[the collection industry]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=28279</guid>
		<description><![CDATA[How do you penetrate an employee's circle of trust and what strategies do you have for staying there? ]]></description>
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		<slash:comments>1</slash:comments>
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