Gary Jensen is the founder and chief learning officer of Skills World, and editor of collector mentor. He has 12 years of credit and collection industry experience and specializes in employee training and development and talent management strategies. Previously, Gary has worked for companies ranging from “mom and pop” to Fortune 100. His collection experience includes time spent in both first and third party environments collecting credit cards, utilities, medical accounts, student loans, and mortgages. He is a former ACA Certified Instructor and National Director, and also served on ACA’s esteemed Education Council and Creditors International committee. Gary’s articles and advice have been featured in Collector Magazine, Collection Advisor, Southwest Collector Connector, Consumer Trends, Management Trends, Collect! Magazine, and see} Magazine. He has appeared as a guest speaker at ACA’s Annual Convention, ACA’s Fall Forum, Credit and Collection Business Academy, ACA of Texas Annual Conference, and NCHELP’s Debt Management Conference. Gary studied business at Hamilton College in Des Moines, Iowa, where he received a degree in business management. To further enhance his skills he continuously trains in such disciplines as performance improvement, customer relationship management, life and business coaching, teambuilding, leadership, and branding, among others. He is the author of the popular ebook, Beyond the Headset: 25 Practical Ideas for Engaging the Call Center Frontline. Gary produces training-focused webinar content and the collector mentor Challenge for insideARM.com. He lives in Iowa.
Forward-thinking collection agencies use systematic approaches for account management, recruiting and hiring, and even sales and marketing efforts. Training should be no exception.
This week’s collector mentor challenge is to recognize the achievements of your peers or thank them for lending a helping hand.
This week your challenge is to do something spontaneous. Say yes when you would otherwise say no and roll with it. See where life takes you.
This week your challenge is to schedule a daily 15-minute chunk of time to grow your knowledge, skills, and abilities. The two requirements are that you do it alone and refrain from multitasking.
Real case study of a debt collection supervisor’s performance improvement over a year. Great advice and specific tools that anyone can use.
Who are the special people in your life who provide you the encouragement you need when the chips are down? Perhaps it’s time right now to give those people a call and thank them for packing your parachute.
This week’s challenge is to fire up the DeLorean and travel back in time in order to see the debt collection industry from a different point of view.
This week’s collector mentor Challenge is to discuss the importance of teamwork with your peers.
This week’s collector mentor Challenge is to rally your team and encourage each other as the first half of 2011 comes to a close.
How do you penetrate an employee’s circle of trust and what strategies do you have for staying there?