Daniel Melo is Senior Director, Consulting, at FICO. He has more than 20 years of experience in credit, collections and risk management. He blogs at http://bankinganalyticsblog.fico.com.
It’s fair to say that consumers don’t like dealing with collections agents. That’s not to say that most of them don’t or won’t pay their bills, but rather that they simply don’t like getting the collection calls.