As the Vice President of Marketing, Debbie Braunert brings 20 years of high tech marketing experience to SoundBite Communications, where she leads the marketing strategies for SoundBite’s various products and solutions. Most recently, Debbie led the efforts around the launch of the company’s new preference management platform, which was a significant expansion to SoundBite’s proactive customer communications offering. Prior to her position at SoundBite, Debbie held various marketing roles at Altiris, Pedestal Software, eDial and Inktomi. She holds a BS degree in marketing and an MBA with a marketing concentration from Bentley University.
Companies can’t risk a customer having a bad experience at any point in the customer lifecycle, whether it is during the point of sale, during a service appointment or when making a payment.