As an Operations VP and business consultant, Deanna brings a unique perspective to commercial agency management due to her hands on experience in just about every area. She's done sales and business development, client services and complaint resolution, marketing and website development. Recruiting, hiring and training sales, collections, legal and admin has shaped her view of a cohesive operations philosophy as each department depends on others in some way. As a natural progression, management development and coaching ensure that company mission is carried out at all levels. Committed to a culture that celebrates employees, she established the first ever employee recognition program for her firm. And to show their appreciation, employees help select Clovis & Roche, Inc. as one of the Best Places to Work in Collections for 2008 and 2009. So what’s next? "I want to be in the number of those who are pushing for real change, internal change in the collections industry. Our future depends on it."
In times of high public stress, should companies be concerned that heightened emotions and fear could lead to more complaints? Debt collection companies in particular get more than their fair share of complaints.
If you could harness the personality traits of two of the most successful people in the world and drop them into your corporate culture how would your business be impacted? Imagine Warren and Oprah in the break room fraternizing with your staff – never the same right? You can have a shot at landing these types of employees with the use of personality assessments.
The sleeping giants are out there: innovators charting a new course for us, profitable firms shifting the unfavorable perception of our industry. How can we all innovate like that to drive the perception of the industry?