Dave Rudd is DialerFan, a champion of the collection industry, focused on improving collection capabilities through technology and political action. He energetically participates in lobbying efforts for the industry through donations, writing letters, making phone calls, participating in seminars and attending events in Washington D.C., including the most recent ACA International Fly-In. Well acquainted with debt collection, Dave spent two years debt collecting before joining IAT in 1990. He has held a variety of positions at IAT, a provider of collection-specific dialing technology, including President/CEO and most recently Senior VP of Finance & Administration.
As a business owner, I often learn about my competitors from a distance. I don’t want to be revealing all my business secrets or getting too friendly, right? But at Columbia Ultimate’s Art of Success last week, my whole outlook on competitor relationships was shaken.
I was surprised when DBA International asked me to write an article for DBA the Magazine about business success. There are so many factors that lead to business success. But I whittled the list down to six core concepts.
I learned some VERY valuable lessons at this year’s ACA International Washington D.C. Fly-in event. And believe it or not, the top thing I learned came from two very busy receptionists.
Your dialing technology options are confusing. It’s sometimes hard to determine the right dialing solution for your collection agency and clients. Is it a site-premised system? A cloud-based service? Or is a combination site-premised and cloud-based solution—referred to as a Hybrid—what you need?
Businesses can take many years to build, but only a few minutes to destroy. This is especially true in the ARM industry.
Just like a basketball team must work together to compete and win, your collection staff and office technologies must work together to compete and succeed in today’s collecting environment.
Spending time at DBA International’s conference was fun, but it also reminded me how important it is to support this great association. Clearly, their emphasis is on assisting the Debt Buying and ARM industry, through education and lobbying.
An entirely new credit reporting industry is emerging that collects, tracks and reports on nontraditional credit, and not just bills connected to credit.
In honor of Zig’s memory, I decided to share with you a few of my personal favorite quotes.
It WORKS! Communicate with your political leaders. Let them know about our industry concerns and needs. It is a slow process, but together we can make change happen!