VP of Employee Services General Service Bureau/Early Out Services Cheryl has over 25 years experience in personnel/human resource management and 13 years experience in the collections industry. She is a member of SHRM and is an active participant in the Government Affairs Committee for their local chapter, HRAM. Cheryl was instrumental in the implementation and certification of ACA’s Professional Practices Management System (PPMS) in 2004. She continues to oversee the annual auditing and recertification process leading continuous improvement, compliance and operational efficiency. Cheryl championed the development of the companies’ Ethics Program which was launched in the spring of 2010, and is the Chair of their Ethics Committee. Her focus on strategies to engage employees, aligning their personal values to the organizational values empowers employees to be their best not only professionally but personally. This has resulted in GSB receiving the Best Places to Work in Collections in 2008 and, again, in 2010.
Terminating an employee is one of the scariest and most difficult management tasks there is. Cheryl Pignotti, a veteran HR executive, offers suggestions to ease the pain.
If you ask top-performing organizations what drives performance outcomes, the answer will be employee engagement. Research has shown that the best performing companies understand engagement is a strategic foundation for the way they do business, and essential in effectively managing human capital. Engaged employees are more customer-focused, more productive, and more likely to withstand temptations to leave.
Just when we think we have the Gen X’ers figured out, along comes a new generation to the workforce – Generation Y, or as many call them, the “Millennials.” Understanding this generation is important in recruiting and retaining your future workforce.