The U.S. House of Representatives recently passed an update to the Communication Act that expands caller ID spoofing provisions to text messages and calls made over VoIP. The bill was sent to the Senate where it awaits committee action.
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The Consumer Financial Protection Bureau (CFPB) late last week filed a response in an FDCPA enforcement action that marked a bit of a shift in tone. The CFPB took direct aim at the defendant’s claims, going so far as to bluntly call some of their reasoning “simply wrong.”
A book being released early next week takes an unflinching look at the world of consumer debt buying, specifically the market for secondary portfolio purchases and the unique challenges facing ARM professionals that chase older debt.
A federal district judge in Kansas recently ruled that a voicemail left by a debt collection agency failing to identify itself as a collector did not violate the FDCPA because the plain text of the law states that multiple calls must be made and that “harassment” cannot occur in one call.
The Federal Trade Commission Tuesday announced that it has won a court judgment and entered settlements with a scam debt collection agency and its owners that officially shutters and liquidates the business for good and permanently bars the owners and principals from working in debt collection ever again.
In an unpublished opinion handed down last week, the Fourth Circuit Court of Appeals ruled that calls made to a residential line using an autodialer can violate the TCPA if the residential line service charges for incoming calls. In this particular case, the line was using a VoIP subscription that carried per-call charges.
Debt collectors breathed a collective sigh of relief after the Eleventh Circuit reversed a district court ruling in the Mais case. Coupled with the FCC’s seemingly business-friendly declaratory rulings of GroupMe and Cargo Airline Association, matters appear to be on the upswing for creditor representatives with regard to the TCPA. But don’t be deceived: the relief brought by the positive developments must be tempered by the amicus curiae brief filed by the FCC in a case involving a collector.
A federal judge last week certified a class action that accuses a mortgage services company of violating the FDCPA by leaving a message on a door hanger for a consumer to call a specific number. The note made no mention of the debt, although it was left specifically for that purpose.
The Second Circuit Court of Appeals Thursday ruled against a debt collection agency in a TCPA express prior consent case, reversing a lower court decision and hewing closely to a requested amicus brief filed by the FCC on the matter.
Under a new rule that went into effect October 1, some debt collection branch managers or owners in Florida could find themselves with dirty fingertips.
The total number of debt collection complaints published by the CFPB in August fell by more than eight percent compared to July. But the percentage of complaints specifically claiming that the “debt is not mine” jumped from the previous two months. Complaints about medical debt also increased in the month.
Collection recovery managers and ARM professionals alike should not adjust their liquidation projections upward just yet. Here’s why.
Delinquencies declined nearly across the board in the second quarter, falling in nine out of 11 categories as the economy improved and consumers responsibly managed their finances, according to results from the American Bankers Association’s Consumer Credit Delinquency Bulletin.
DBA International (DBA) announced today it will now be accepting applications from collection law firms and third party collection agencies who wish to earn DBA’s Certified Professional Receivables Company (CPRC) designation.
ARMing Heroes, the collection industry’s charity for military veterans, today announced that the employees of CBE Companies raised and generously donated more than $6,000 to the fifth annual No Debts for Vets Charity Fundraising Drive, which runs from September 11th through Veterans Day, November 11th, every year.
The Commercial Law League of America is pleased to announce that it has chosen Robert Tharnish, of Buffalo, New York, as its 2014 Robert E. Caine Leadership Award winner.
Account Control Technology Holdings, Inc. (ACT Holdings) is pleased to announce the build-out of its executive team with the appointments of Ryan Stearns as Chief Financial Officer and Sameer Maini as Chief Information Officer.
Ontario Systems, a leading receivables management technology and services provider, has announced the recipients of its annual Hall Of Fame Awards at PowerUp 2014, the company’s receivables education and customer conference. Selected from a pool of nominees by the organization’s Executive Leadership Team, winners represent an elite group who made breakthroughs this year in the areas of Innovation, Technology and Leadership.
On Sept. 30, AT&T Mobility – the mobile arm of the telecommunications giant – signed off on a proposed agreement to settle a TCPA class action lawsuit in which it and its hired debt collection agencies allegedly called consumers’ cell phones using an autodialer without prior express consent.
Northland Group, Inc., headquartered in Minneapolis, is pleased to announce the acquisition of the collection business of Accounts Receivable Management, Inc. (“ARM”). The combined company will operate as Northland Group, Inc.
The U.S. Department of Education late last week published a list of companies that won contracts under the small business set-aside on its Default Collection Services contract and private collection agency (PCA) program. There will be 11 small business collection agencies on the student loan collection contract. The previous contract featured only five.
A new TransUnion study found that the consumer loan wallet – the composition of loans that people typically carry – has materially changed for both the youngest and oldest segments of the population during the last decade.
In an effort to ensure the Consumer Financial Protection Bureau does not skirt its important obligations under the Paperwork Reduction Act, ACA International filed comments objecting to the bureau’s request to obtain special approval, called generic clearance, to use a streamlined procedure that would allow it to gather certain data for up to three years without having to go through the normal notice and comment process.
The Federal Trade Commission and the Consumer Financial Protection Bureau have announced the list of speakers, panelists, and moderators for the roundtable the agencies will co-host in Long Beach, California, on October 23, 2014.
NPR Thursday on its “All Things Considered” program ran a segment focusing on the post-secondary debt purchasing and collection world through the eyes of an ex-con in Buffalo.
The U.S. financial watchdog Consumer Financial Protection Bureau (CFPB) Thursday released a new set of tools student loan borrowers can use if they run into trouble making payments on their accounts. The federal agency’s goal in the release is to help distressed borrowers avoid defaulting on their student loans and going into collections.
ARMing Heroes, the collection industry’s charity for military veterans, today announced the addition of three prominent industry leaders to its board of trustees (“the board”). Corey Gabler, Todd Langusch, and Everett Stagg join the organization’s board during its fifth annual No Debts for Vets Charity Fundraising Drive, which runs from September 11th through November 11th every year.
Brumbaugh & Quandahl Law Offices announced today a new management team comprised of well-respected veterans from the ARM industry.
Kirit Patel of California has pleaded guilty to four counts of mail fraud and wire fraud after an extensive federal investigation of the debt collection agency he ran. The FTC and prosecutors noted that many of the debts Patel was attempting to collect did not exist.
Critical mistakes are sometimes made during the selling process that could cost owners many millions of dollars in transaction value.