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Rohnert Park, CA — Optio Solutions, LLC, an accounts receivable management company, today announced the opening of its newest sales office in the Phoenix, Arizona area. Located at 9150 E. Del Camino Street in Scottsdale, the new office will house a sales team under the direction of Western Division Vice President, Steven Connor. Connor will [...]
SARTELL, Minn. – According to the American Hospital Association, hospitals provided $31.2 billion in uncompensated care in 2008. This represented nearly 6% of all costs; of these costs, half may be attributed to uncollected bad debt. J.C. Christensen & Associates (JCC), a business unit of Array Services Group, has developed and honed a unique strategy [...]
CHELMSFORD, Mass. — Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced NV Energy, an electric company, is deploying Aspect’s quality management capabilities in two contact centers in Northern and Southern Nevada. PerformanceEdge® Quality Management replaces the company’s existing quality management systems, enabling them to reduce regulation compliance overhead [...]
SAN DIEGO– A-Life Medical, Inc., the pioneer and leading provider of computer-assisted coding (CAC) products and services to the healthcare industry, announced today the renewal of an extensive contract with Associated Billing Services, Inc. Associated Billing Services provides medical billing and accounts receivable management services throughout Arizona. The company has worked with A-Life Medical for [...]
Washington, DC — District Court Judge Kessler, ruled against SBA’s attempt to dismiss Diamond Ventures, LLC’s (Diamond) landmark lawsuit against the Small Business Administration (SBA), setting the stage for SBA to stand trial for discriminatory practices in its Small Business Investment Company (SBIC) program. See case # 03-1449 Diamond Ventures, LLC V Hector Baretto and [...]
Many in the ARM industry have been shifting their debt collection strategies to focus on a customer service approach to calls. Cutting edge voice technology is helping steer the specific changes to call scripts.
DENVER, Colo. – SquareTwo Financial, a leader in the $40 billion asset recovery and management industry, today announces J.B. Richardson Jr. as its vice president of strategic development. In this role, Richardson will lead development initiatives for the SquareTwo Financial Partners Network, a select group of legal and business professionals provided with the technology and [...]
DENVER — Colorado Attorney General John Suthers warned consumers today that his office has seen a spike in the number of consumers reporting fraudulent and threatening debt-collection calls over the past couple weeks. According to the complaints, consumers are being contacted by entities using company names that are not licensed to collect debt in Colorado. [...]
The telemarketing business will be permanently off limits to a deceptive pitchman whom the Federal Trade Commission sued last year for allegedly tricking consumers into paying hundreds of dollars for a credit card that could only be used to buy merchandise from his companies’ Web sites. Under a settlement order with the FTC, pitchman James [...]
SAN FRANCISCO–Wells Fargo & Company (NYSE:WFC) said today that the majority of Wachovia international locations have begun operating under the Wells Fargo name and brand. Effective March 20, the name change reflects Wachovia’s continued integration with Wells Fargo, which acquired Wachovia Corporation on Dec. 31, 2008. “Since announcing the Wachovia and Wells Fargo merger, we’ve [...]