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The program was designed to measure and improve company-wide telephone techniques including identification of both parties, opening script, mini-miranda disclaimers, compliance to FDCPA, professionalism, energy level and attitude, negotiation skills, and the ability to close calls.
Juan A Blanco, formerly an executive of West Asset Management, Inc. (WAM) and co-founder of National Asset Management, today announced the acquisition of near-shore operations in Guadalajara, Mexico from WAM. Blanco’s newly formed entity, International Risk Management Group, Inc. (IRM), acquired the call center, which was created several years ago to provide high quality collection [...]
Western New York based receivables management company and Sallie Mae subsidiary Pioneer Credit Recovery, Inc. today celebrated another banner year of charitable giving in the community. The company, along with The Sallie Mae Fund, the philanthropic arm of Sallie Mae, donated nearly $200,000 to local Western New York charities through its "charity of the month" [...]
West Asset Management today announced that Rich Lundeberg will assume the role of Executive Vice President of the Purchase Receivable Group on January 1, 2007. Lundeberg is currently Senior Vice President and will replace Tye Hanna, who recently resigned his position as Executive Vice President.
Asset Acceptance Capital Corp. (Nasdaq: AACC) today announced the addition of Edwin "Skip" Herbert as General Counsel. Herbert brings more than 30 years of legal experience to Asset Acceptance. Previously, he was an equity partner and a member of the financial institutions practice group at Shumaker, Loop & Kendrick, LLP, where he concentrated his practice [...]
MAXIMUS (NYSE: MMS), a leading provider of government services, announced today that it has initiated an arbitration process to resolve certain disputes under its subcontract with Accenture LLP in Texas. The subcontract is in support of Accenture’s prime contract with the Texas Health and Human Services Commission (HHSC) for the Integrated Eligibility and Enrollment Services [...]
ChristiaNet.com, the world’s largest Christian portal with 12 million monthly page loads, asked readers in a new poll, "Should Christians use debt consolidation loans?" The majority seem to agree that it can be a positive way to deal with financial problems and acquire freedom from debt. Many suggested that Christians who find themselves with overwhelming [...]
Comtech Systems Inc. announced the appointment of H. Neal Cropper as Vice President of Operations for the company. Cropper will report to Fritz Schulze, President and Director of the company. He joins Comtech Systems Inc. from IBM Canada where he held the position of Electronic Forms Marketing Representative. Cropper brings with him extensive experience in [...]
The owners and managers of Gecko Communications, were sentenced to federal prison this week for running a huge telemarketing scam involving preapproved credit cards.
Huntington Bancshares Incorporated and Sky Financial Group Inc. announced Wednesday the signing of a definitive agreement to merge the two companies in a stock (90%) and cash (10%) transaction valued at approximately $3.6 billion.